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About the Role

This position provides support and stabilization services to individuals and families experiencing crisis. Works with other professionals and community resources to ensure comprehensive care. Maintains accurate and confidential records of clients.

Responsibilities

Gathers and compiles intake information required by various funding sources for service delivery.
Informs area residents of available resources and services.
Distributes written information related to community needs and issues.
Provides support and stabilization services to individuals and families.
Coordinates with community partners and service providers to connect clients with resources that meet their needs.
Maintains accurate and confidential client records.
Connects clients with seminars, workshops, and educational opportunities based on their needs and interests.
Represents the agency at community events by staffing information tables, sharing resources, and connecting residents with services.
Provides case management, including assessing client needs, developing service plans, coordinating referrals, and monitoring progress.
Assists clients with applications and documentation needed to access benefits and community resources.
Follows up with clients and service providers to confirm access to services and address barriers to participation.
Must present a professional image in conduct, attitude, and attire.
Satisfactory completion of mandatory trainings.
Additional duties as assigned.

Requirements

Associate’s degree in human services, social sciences, or related field.
One (1) year experience in related field.
High School Diploma
Three (3) years’ experience in related field.
Physical examination record or pass physical examination by a CAO physician
Valid NYS Driver’s License and proof of motor vehicle insurance coverage
Completion of the CAO Employment application
Completion of the NYS SCR Clearance Form with acceptable clearance
Completion of Criminal Record Certification and free of criminal convictions of crimes against children (misdemeanor or felony)
Fingerprinting required.
Release for Reference Checks

Skills

Strong commitment in maintaining confidentiality.
Proficient in Microsoft Office Suite
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write reports and correspondence.
Ability to speak effectively in front of small and large groups.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to solve practical problems.
Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
Must be sensitive to the needs of low-income individuals and families
Ability to develop and maintain relationships with area residents and community resource organizations.

Location

Buffalo, NY

Work Type

Full-time

Experience Level

1 year experience in related field (with Associate's degree)
3 years experience in related field (with High School Diploma)

Education Level

Associate’s degree in human services, social sciences, or related field
High School Diploma

Salary/Compensations

$45000.00 - $50000.00 per year

About the Company

Community Action Organization of WNY Inc

Equal Opportunity

CAO of WNY, Inc. is an equal opportunity employer.