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About the Role
The AI & Data Office is responsible for the strategy, acquisition, evaluation, and responsible use of AI and data capabilities that power innovation and operations across Mastercard. The Director, AI Thought Leadership, will partner with AI product, engineering, and SMEs, to cultivate a unified narrative for Mastercard’s AI solutions and position. The team develops original insights, executive narratives, and thought leadership programs that strengthen Mastercard's reputation as a trusted leader in applied AI.
Responsibilities
- Monitor AI and data technologies landscape, their application, and industry trends to identify emerging opportunities, risks, and implications for Mastercard and its customers.
- Develop original thought leadership, research, and points of view on topics such as AI adoption, trust, economy, workforce transformation, and the future of commerce.
- Create flagship content including research reports, whitepapers, executive briefs, articles, presentations, keynote materials, and webinar content, building towards an AI-driven AI content studio.
- Lead the end-to-end thought leadership lifecycle, including research, content development, stakeholder coordination, reviews, approvals, publication, and ongoing content refresh.
- Measure the impact of thought leadership programs and continuously improve content effectiveness, audience engagement, and business outcomes.
- Partner with executives and cross-functional teams across AI & Data, Products, Marketing, and Communications to deliver through leadership programs and activation through speeches, bylines, presentations, customer briefings, executive workshops, facilitation sessions, strategic discussions, and thought leadership programs.
- Represent Mastercard at industry events, customer forums, analyst engagements, and external thought leadership opportunities.
Requirements
- Experience in thought leadership, market research, management consulting, technology research, journalism, publishing, editorial strategy, or a related field.
- Strong understanding of artificial intelligence, machine learning, generative AI, agentic systems, data strategy, responsible AI, and enterprise AI adoption trends including evaluating emerging technologies and their business and socio-economic implications.
- Track record producing high-quality research, reports, articles, or executive content and translating complex technology topics for business audiences.
- Effective project and production management skills, with experience coordinating complex publications from planning through review, approval, and delivery.
- Strong market research and analytical capabilities, able to synthesize large volumes of information into clear viewpoints.
- Exceptional writing, editing, and storytelling abilities, and leading the use of AI tools to accelerate and amplify thought leadership work.
- Experience working with senior executives, technical subject matter experts, communications and marketing.
- Ability to operate independently in ambiguous and rapidly evolving environments.
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Skills
- Artificial intelligence
- Machine learning
- Generative AI
- Agentic systems
- Data strategy
- Responsible AI
- Enterprise AI adoption
- AI tools
Location
- Toronto, Canada
Work Type
- Full-time
Experience Level
- Director
Salary/Compensations
- $138,000 - $221,000 CAD
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- Mastercard is a global technology company in the payments industry.
- Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
- Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
- Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
- With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Equal Opportunity
- Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
- We hire the most qualified candidate for the role.
- In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.
- Do not include any medical or health information in this email.
- The Reasonable Accommodations team will respond to your email promptly.