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About the Role

Responsible for defining and delivering customer-facing digital experiences across Alterra Mountain Company and the Ikon Pass ecosystem, with a focus on ecommerce, mobile applications, and the end-to-end guest journey. This role will lead product strategy and delivery across key experiences including product discovery, cart and checkout, payments, account and post-purchase experiences, and mobile capabilities.

Responsibilities

Develop and own product vision, strategy, roadmap, and prioritized backlog for customer-facing digital experiences across web and mobile.
Translate business objectives, guest needs, data, and market opportunities into prioritized product initiatives and measurable outcomes.
Identify opportunities to improve conversion, revenue, engagement, customer satisfaction, and operational efficiency.
Balance strategic initiatives, optimization opportunities, technical needs, and customer feedback when making roadmap and prioritization decisions.
Lead product initiatives across the ecommerce journey, including discovery, cart, checkout, payments, promotions, cross-sell/upsell, account, and post-purchase experiences.
Define and evolve mobile experiences that support guests throughout the planning, purchase, and on-mountain journey.
Partner with Engineering, UX/Design, and business teams to deliver integrated experiences across web, iOS, Android, APIs, commerce, identity, content, and customer data platforms.
Use funnel performance, behavioral analytics, experimentation, and customer feedback to identify friction and improve conversion, adoption, engagement, and revenue.
Lead discovery using customer research, analytics, business needs, and market insights to identify and validate product opportunities.
Develop product briefs, requirements, user stories, acceptance criteria, and success metrics that clearly define the problem, scope, intended experience, and expected outcomes.
Partner with UX/Design, Engineering, and QA throughout discovery to evaluate solutions, technical feasibility, dependencies, complexity, and risk.
Lead cross-functional teams through the product lifecycle from discovery and definition through delivery, launch, measurement, and optimization.
Own product prioritization and backlog decisions in partnership with Engineering, Design, QA, Program Management, and business stakeholders.
Manage cross-platform dependencies and product trade-offs based on customer value, business impact, technical feasibility, capacity, and risk.
Partner effectively with third-party technology and commerce providers and communicate roadmap decisions, progress, risks, and outcomes to stakeholders and leadership.
Define KPIs, analytics requirements, and measurement plans for product initiatives.
Monitor ecommerce and mobile performance, including conversion, abandonment, payment success, adoption, engagement, and customer satisfaction.
Use analytics, A/B testing, experimentation, and customer feedback to measure outcomes and continuously optimize the product experience.

Requirements

Bachelor's degree in Business, Computer Science, Engineering, Human-Centered Design, or a related field; equivalent professional experience considered.
5+ years of product management experience building and delivering customer-facing digital products.
Demonstrated experience owning or significantly contributing to consumer ecommerce experiences, such as product discovery, cart, checkout, payments, promotions, merchandising, or post-purchase experiences.
Experience delivering features for native mobile applications on iOS and/or Android.
Demonstrated ability to lead complex, cross-functional product initiatives from discovery through launch and optimization.
Strong understanding of customer journeys, conversion funnels, and ecommerce performance metrics.
Experience defining product requirements, user stories, acceptance criteria, analytics requirements, and measurable outcomes.
Strong analytical skills and experience using quantitative and qualitative data to make product decisions.
Experience partnering closely with Engineering, UX/Design, QA, Analytics, Marketing, and business stakeholders.
Experience working within Agile product development environments and managing prioritized product backlogs.
Demonstrated ability to influence and align stakeholders without direct authority.
Excellent written, verbal, and presentation communication skills.
Ability to operate effectively in a complex environment with multiple platforms, stakeholders, dependencies, and competing priorities.
7+ years of product management experience with consumer-facing digital products.
Experience building and optimizing ecommerce and native mobile experiences.
Experience with checkout, digital payments, customer identity, loyalty, or personalization.
Familiarity with mobile releases, experimentation, analytics, APIs, and third-party platform integrations.
Experience using customer research and data to improve conversion, engagement, and customer journeys.
Experience in retail, travel, hospitality, ticketing, subscription, or marketplace businesses.
Passion for skiing, snowboarding, mountain recreation, travel, or outdoor experiences.

Skills

Ecommerce
Mobile Applications
Product Strategy
Product Roadmapping
Backlog Prioritization
Customer Insights
Data Analysis
Conversion Optimization
Engagement Metrics
Agile Methodologies
User Story Creation
Acceptance Criteria Definition
KPI Definition
A/B Testing
Experimentation
Cross-functional Collaboration
Stakeholder Management
Communication Skills

Location

Denver, Colorado

Work Type

Hybrid

Experience Level

Senior
5+ years
7+ years

Education Level

Bachelor's degree in Business, Computer Science, Engineering, Human-Centered Design, or related field
Equivalent professional experience

Salary/Compensations

$120,000 - $156,000 per year

Benefits

Free Ikon Pass for all eligible employees
Additional free skiing/riding privileges across Alterra Mountain Company resorts for eligible employees and their dependents
Discounted skiing/riding for friends and family of eligible employees
Flexible Time Off (FTO) and Paid Time Off (PTO) policies
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short-term & long-term disability insurance
Employee Assistance Program (EAP)
Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs)
401(k) plan with generous company match
Paid parental leave of up to 6 weeks for eligible employees
Commuter benefits (Denver employees only)

About the Company

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
For information on Alterra Mountain Company’s Social Responsibility work, please see our webpage at https://www.alterramtn.co/impact.
Alterra has a slate of Employee Resource Groups to support our workforce.

Equal Opportunity

Alterra Mountain Company and its affiliates are equal opportunity employers.