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About the Role
The Baseball Ambassador is a technically focused role providing a differentiated athlete experience specifically to baseball players. This individual will use personal experiences and industry research to provide strong product recommendations that align with athlete needs.
Responsibilities
- Meets the athlete where they are in their baseball journey, creating a tailored and unparalleled customer service experience.
- Adapts sales style and leverages in-store technology to gather data-driven insights for recommendations.
- Leverages on-the-field expertise and/or baseball knowledge to provide recommendations that meet athlete needs.
- Translates and aligns product technology to the athlete and their position(s).
- Fully outfits athletes with appropriate product, equipment, and accessories.
- Participates in Diamond Sports Universities to test and learn new products, sharing knowledge with teammates and athletes.
- Partners with store teammates by utilizing training materials to educate others on new baseball-related products.
- Maintains merchandise presentation standards and signage of the Baseball Department.
- Adheres to established policies and procedures related to safety, loss prevention, and standard operating procedures.
- Maintains confidentiality of all Company information.
- Takes an all-hands-on-deck approach to support the team across the store.
- Performs other tasks as assigned by management.
Requirements
- Ensures Accountability
- Customer-Focus
- Collaborative
- Instills Trust
- Decision-Quality/Decision-Making Abilities
- Action-Oriented
- Ability to quickly build rapport with baseball players of all experience levels.
- Actively involved in baseball-related activities and stays up-to-date on the game.
- Ability to simplify insights when speaking with newer players and build rapport with seasoned athletes.
- Leans on expertise of the game to understand and align athlete needs to appropriate products.
Skills
- Product Recommendations
- Customer Service
- Sales
- Product Knowledge
- Communication
- Teamwork
Location
- In-store
Work Type
- Full-time
Experience Level
- 1-3 years of Retail or Team Sports experience preferred
Salary/Compensations
- $16.00 - $23.00 per hour
Benefits
- Generous suite of benefits
- Complies with all state paid leave requirements
About the Company
- At DICK’S Sporting Goods, we believe in how positively sports can change lives.
- We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.