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About the Role
This position supervises general office and customer service activities critical to daily warehouse operations, offering an excellent career path within Lineage with opportunities for greater responsibilities and promotions.
Responsibilities
- Supervise, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
- Serve as point of contact to receive billing and customer claims.
- Handle escalated customer issues and validate the claims.
- Coordinate with Operations to meet on-time turnaround goals.
- Partner with Operations to prepare regular reports of customer activity.
- Conduct root cause assessment to proactively improve customer services month over month.
Requirements
- 3 years customer service experience in warehousing and/or distribution environment.
- Excellent verbal and written communication skills with the ability to interact with internal and external customers.
- Excellent problem-solving skills and attention to detail.
- Proficient computer skills, including Microsoft Office Suite.
- Must be able to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility.
- Ability to work a flexible work schedule and shift, including weekends if needed.
Skills
- Customer service
- Warehousing
- Distribution
- Verbal communication
- Written communication
- Problem-solving
- Attention to detail
- Microsoft Office Suite
Experience Level
- 3 years
Salary/Compensations
- $62,353.20 - $92,900.00
Benefits
- Safe, stable, reliable work environments
- Medical insurance
- Dental insurance
- Basic life insurance
- Disability insurance
- 401k retirement plan
- Paid time off
- Annual bonus eligibility
- Minimum of 7 holidays throughout the calendar year
About the Company
- A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements.
- We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business.
- Working at Lineage is energizing and enjoyable.
- We value respect and care about our team members.
Equal Opportunity
- Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.
- Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.