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About the Role
Deliver excellent customer service and support branch operations in our Williamsville and West Seneca offices. Grow our team of relationship-focused banking professionals committed to helping our customers and communities thrive.
Responsibilities
- Process routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud.
- Assist with the maintenance and servicing of bank equipment such as ATMs and Night Drops.
- Research customer inquiries, order checks/debit cards, return phone calls, and address other customer-originated service needs to enhance customer retention and uncover additional sales opportunities.
- Use needs-based assessment tools (Client Relationship Worksheet) conversationally to analyze and uncover customer needs, recommending and selling appropriate solutions in person and over the phone.
- Open deposit accounts, input and follow through with loan applications following operations and regulatory requirements; open all types of personal accounts and prepare related documentation; follow up with clients after new accounts are opened to deepen the relationship.
- Demonstrate a high level of courtesy and efficiency with customers, exceeding expectations with servicing skills; maintain a strong understanding of industry trends and their impact on the customer.
- Proactively seek ways to expand customer relationships to achieve individual and branch goals; maintain a working knowledge of the bank's products and services.
- Actively participate in branch huddles, meetings, and one-on-one coaching sessions.
- Adhere to operational controls including legal, corporate, and regulatory procedures to ensure the safety and security of client bank assets.
- Assist with new staff member training and coaching; perform on-the-job training and serve as a backup trainer as needed.
- Direct workflow by assigning ancillary duties on the Teller line as needed.
- Maintain knowledge of all relevant rules and regulations.
- Conform to General Performance Expectations as identified for all employees.
Requirements
- One year of experience in a banking or customer service position preferred.
- Demonstrated experience in banking and/or customer service.
- Proficient analytical and mathematic skills, along with reading and writing skills.
- Proficient communication, interpersonal, and sales skills.
- Comprehensive knowledge of operating policies and procedures impacting consumer services.
- Thorough knowledge of the features and benefits of company consumer products and services.
- Basic computer skills, including Microsoft Outlook, Word, and Excel.
- Ability to lift up to 50 lbs. of coin.
- Valid Driver's License.
- Must be able to support multiple branch locations as needed.
Skills
- Customer service
- Sales
- Communication
- Interpersonal skills
- Analytical skills
- Mathematic skills
- Reading skills
- Writing skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
Location
- Williamsville
- West Seneca
Work Type
- Full-time
Experience Level
- 1 year preferred
Education Level
- High School Diploma or equivalent with an emphasis in a business curriculum
Salary/Compensations
- $21 to $24 hourly
Benefits
- Profit Sharing/401K Plan
- Health, Dental & Vision Insurance
- Tuition Reimbursement
- Paid time off
- Employee Assistance Program
About the Company
- As a proud community bank, we take our commitment to the neighborhoods we serve seriously. Investing in our communities is how we say thank you to the people and businesses that make this region a remarkable place to live and work.
- Chemung Canal Trust Company, N.A., including its divisions Capital Bank and Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential.
Equal Opportunity
- EEO/AA Including Veterans and Disabled.