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About the Role

A Customer Service Representative works with clients who have orders, complaints, or require information about products/services. They provide solutions tailored to individual situations and prioritize customer needs.

Responsibilities

Enter customer orders for auto glass parts and process customer returns.
Process daily cash, credit cards, and check deposits with accurate data entry.
Assist with inventory, interacting with operation warehouse inventory control.
Interact with customers via telephone and in-person, providing information and assistance.
Manage customer accounts with discretion and escalate customer concerns as needed.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure a solution.
Keep records of customer interactions, process customer accounts, and file documents.
Manage large amounts of incoming phone calls.
Develop working knowledge of evolving products and services to better serve customers.

Requirements

Professional demeanor with superior telephone and people skills.
Able to communicate clearly.
Must be organized and able to multi-task.
General knowledge of Microsoft products.
Type 30 wpm (preferred).
Ability to work collaboratively in a team environment.
Excellent at resolving customer conflict.
Willing to learn and follow directives.
Exhibit patience and attentiveness.
Exceptional time management skills with impeccable follow through.
Technologically proficient.
Close visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, extensive reading, and visual inspection.
Ability to perceive the nature of sounds at normal speaking levels with or without correction, and making fine discriminations in sound.
Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Must be able to remain in a stationary position and/or upright for prolonged periods of time.
Must be able to traverse stairs, maneuver in tight spaces, reach overhead, squat, bend, kneel, stoop, and crouch occasionally during an 8-10-hour work shift.

Skills

Telephone skills
People skills
Clear communication
Organization
Multi-tasking
Microsoft products knowledge
Typing 30 wpm
Teamwork
Customer conflict resolution
Willingness to learn
Following directives
Patience
Attentiveness
Time management
Follow through
Technological proficiency

Work Type

Non-Exempt

Education Level

High School Diploma, GED or equivalent preferred.

Salary/Compensations

$20.00 - $23.00 based on experience.

Benefits

Health Insurance
Flexible Spending Plan
Health Savings Plan
Dental Insurance
Voluntary life insurance
Vision Insurance
Paid Time Off
Paid Sick Time
Paid Holidays
401K/with matching
Overtime Pay (when offered)

About the Company

Mygrant Glass was established in 1926 and has grown from a single location in California to become the largest independent wholesale distributor of automotive glass in the United States.
Our enduring success is built on a foundation of unparalleled inventory, an extensive warehouse network, and uncompromising quality standards.
We thrive on forming lasting partnerships that drive the success of our valued customers.
We are a passionate and close-knit community of individuals who believe in the power of teamwork and provide friendly, knowledgeable, and prompt service.
At Mygrant Glass, we don't just offer jobs; we offer opportunities to nurture your career with one of the nation's leading wholesale auto glass companies.

Equal Opportunity

Mygrant Glass Company is an equal opportunity employer.
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Mygrant Glass Company will provide reasonable accommodation(s) to all qualified applicants and employees with disabilities, where their disability affects the performance of their essential job functions, except when doing so would result in undue hardship.