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About the Role
The National Coast Guard Museum (NCGM) seeks an experienced IT Specialist to support museum information technology, gallery and theater systems, public facing connectivity, and digital infrastructure. This role involves monitoring networks, performing data protection tasks, managing the visitor WiFi portal, and providing technical support for museum events, all while adhering to Coast Guard cybersecurity requirements.
Responsibilities
- Monitor and maintain internal and public networks to ensure reliable connectivity.
- Perform approved backup, restoration, and data protection tasks for systems within the assigned scope.
- Process and track authorized account requests, permissions, onboarding, and offboarding through Government approved procedures.
- Provide technical support for gallery and theater systems and approved museum events, including live streaming configurations, presentations, lighting control setups, and related systems.
- Work with the Exhibits Maintenance Technician and AV Media Specialist to ensure digital displays, sensors, and interactive components remain functional.
- Manage the visitor WiFi portal to ensure a smooth guest experience while maintaining physical isolation from secure internal databases.
Requirements
- Three (3) to six (6) years of systems administration or technical support experience.
- Industry standard certification including CompTIA A+, Network+, Security+, or higher.
- Proficiency in managing both Windows and macOS environments.
- Hands-on experience with VLANs, VPNs, and robust WiFi mesh networks capable of handling hundreds of concurrent museum guests.
- Knowledge of threat mitigation, firewalls, and data encryption to protect sensitive data and intellectual property.
- Experience managing cloud storage and SaaS platforms used for museum operations.
- Ability to troubleshoot and repair a wide range of hardware, from workstations and gallery projectors to theater systems.
- Must be a U.S. citizen.
- Must pass a federal background investigation and meet facility and system access requirements.
Skills
- CompTIA A+
- Network+
- Security+
- Windows environments
- macOS environments
- VLANs
- VPNs
- WiFi mesh networks
- Threat mitigation
- Firewalls
- Data encryption
- Cloud storage management
- SaaS platform management
- Hardware troubleshooting and repair
- Bachelor's degree in computer science, information technology, or a related field (professional experience and certifications may be considered for substitution).
- Experience in a museum, library, gallery, public attraction, or other high uptime environment.
- Cloud certifications (AWS/Azure)
- Google Workspace Administration
- Digital Asset Management (DAM)
- Archiving and collection databases
- Syncing multiscreen video walls
- Interactive touch tables
- Data restoration methodology
- Explaining technical concepts to nontechnical personnel
Location
- New London, Connecticut – National Coast Guard Museum
Work Type
- Full-time
- Onsite
Experience Level
- 3-6 years of systems administration or technical support experience
Education Level
- Bachelor's degree in computer science, information technology, or a related field (professional experience and certifications may be considered for substitution).
Salary/Compensations
- $90,000 – $100,000
Benefits
- Health insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- 401k contribution options
About the Company
- The National Coast Guard Museum (NCGM) is a new 80,000 square foot national museum in New London, Connecticut, built to honor the history and missions of the U.S. Coast Guard and expected to welcome roughly 300,000 visitors a year.
- Client: United States Coast Guard – National Coast Guard Museum
Equal Opportunity
- West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.