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About the Role
Serve as the senior on-site manager for the National Coast Guard Museum (NCGM), responsible for all aspects of contractor performance, workforce supervision, quality control, and contract administration. Direct daily services across administration, visitor services, volunteer coordination, education support, IT/AV support, exhibit maintenance, and event support, acting as the key liaison with the Government.
Responsibilities
- Oversee all aspects of contractor performance, including workforce supervision, quality control, coordination, and contract administration.
- Direct daily contractor-provided services, including administration, visitor services, volunteer coordination, education support, IT/AV support, exhibit maintenance support, and event support.
- Serve as the key liaison between the contractor and the Government for contract performance and support of museum operations.
- Manage contractor invoicing, staffing costs, performance records, and communications with the Contracting Officer (CO) and Contracting Officer's Representative (COR).
- Recommend contractor procedures and support implementation of Government-approved museum policies.
Requirements
- Bachelor's degree or master's degree in museum studies, art history, business administration, public administration, or a related field.
- Seven (7) or more years of progressively responsible leadership experience in a museum, cultural institution, public attraction, or similar nonprofit environment.
- At least three (3) years managing budgets and personnel.
- Deep familiarity with managing personnel and performance management.
- Familiarity with museum back-of-house operations, including registration, collections care, exhibition production, and facility management.
- Experience planning and monitoring complex operating budgets and labor expenditures.
- Proficiency in performance management, recruitment, and fostering a diverse and inclusive workplace culture.
- Proven track record of translating a five-year strategic vision into actionable annual work plans and KPIs.
- Must be a U.S. citizen.
- Must pass a federal background investigation and meet facility and system access requirements.
Skills
- Crisis and risk management experience.
- Experience implementing modern museum technology, such as advanced Collection Management Systems (CMS) or digital visitor engagement tools.
- Ability to mediate between curatorial staff and administrative staff.
Location
- New London, Connecticut – National Coast Guard Museum
Work Type
- Full-time
- Onsite
Experience Level
- 7+ years of leadership experience
- 3+ years of management experience
Education Level
- Bachelor's degree or Master's degree
Salary/Compensations
- $110,000 – $125,000
Benefits
- Health insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- 401k contribution options
About the Company
- The National Coast Guard Museum (NCGM) is a new 80,000 square foot national museum in New London, Connecticut, built to honor the history and missions of the U.S. Coast Guard and expected to welcome roughly 300,000 visitors a year.
Equal Opportunity
- West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.