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About the Role
The National Coast Guard Museum (NCGM) seeks an experienced Visitor and Event Coordinator to manage visitor experience, oversee front-of-house logistics, and execute museum, community, and military events. This role involves producing event documentation, supervising setups, and serving as the primary on-site contact for evening and weekend events.
Responsibilities
- Coordinates approved museum public programs, recurring operations, and authorized events, including coordination with the National Coast Guard Museum Association.
- Tailors event and visitor support plans to participant demographics within approved budget, space, safety, staffing, and policy parameters.
- Produces comprehensive run of show documents, layout designs, and scheduling parameters, and supervises physical setup, transition, and teardown of equipment.
- Acts as the primary on site point of contact during evening and weekend events, enforcing building protocols such as prohibiting food and drink in gallery spaces, and establishes SOPs for these procedures.
- Deconflicts scheduling between daily gallery visitors and private or public events.
- Executes, collects, and analyzes visitor surveys to pinpoint areas of friction.
- Ensures frontline guest service teams effectively promote museum and USCG historical messaging.
- Tracks authorized event costs, vendor invoices, and cost allocation documentation.
- Maintains the master institutional calendar.
Requirements
- Bachelor's degree in hospitality management, public relations, marketing, or a related field.
- Two (2) to four (4) years of experience in event planning, hospitality, or front of house museum operations.
- Proficiency in Microsoft Office, event registration systems, and scheduling software.
- Experience managing visitor flow, crowd control, and ADA compliance.
- Experience sourcing, negotiating, and supervising third party event vendors such as caterers, AV, florists, and rentals.
- Familiarity with local fire codes, occupancy restrictions, and safety regulations.
- Experience gathering, tracking, and translating visitor feedback into actionable experience improvements.
- Must be a U.S. citizen.
- Must pass a federal background investigation and meet facility and system access requirements.
Skills
- Excellent customer service and problem solving skills during high stakes or fast paced public events.
- Experience coordinating complex, multistakeholder functions, including senior military and political protocols.
- Attention to event layout, setups, and aesthetic alignment that respects adjacent gallery environments.
Location
- New London, Connecticut
Work Type
- Full-time
- Onsite
Experience Level
- 2-4 years
Education Level
- Bachelor's degree
Salary/Compensations
- $60,000 – $70,000
Benefits
- Health insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- 401k contribution options
About the Company
- The National Coast Guard Museum (NCGM) is a new 80,000 square foot national museum in New London, Connecticut, built to honor the history and missions of the U.S. Coast Guard and expected to welcome roughly 300,000 visitors a year.
Equal Opportunity
- West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.