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About the Role
The National Coast Guard Museum (NCGM) seeks an experienced Volunteer Manager to serve as the liaison between the museum and the community. This role involves recruiting, coordinating, training, and retaining volunteers and docents who support daily museum operations. The manager will oversee volunteer schedules, training on museum history and safety protocols, and maintain records of volunteer contributions.
Responsibilities
- Recruits volunteers for roles such as gallery docents, museum ambassadors, educational assistants, and administrative support.
- Interviews candidates and collects or submits required volunteer vetting information.
- Trains volunteers in the museum's history, mission, visitor services, and emergency safety protocols.
- Matches volunteer skills and interests with museum operational needs.
- Manages volunteer shift calendars to ensure proper coverage.
- Maintains accurate databases of volunteer hours and contributions.
- Acts as the voice of the volunteers, integrating them into the broader staff culture.
- Organizes annual volunteer appreciation events, luncheons, and milestone awards.
- Produces regular newsletters, web updates, and notifications to keep the volunteer network informed.
Requirements
- Bachelor's degree in human resources, social sciences, communications, or museum studies.
- Two to four years of experience in volunteer management, community outreach, or program coordination.
- Experience sourcing diverse volunteer demographics.
- Experience developing educational modules for public interaction or collection assistance.
- Proficiency in volunteer management tracking databases.
- Clear understanding of legal distinctions between volunteer and employee labor laws.
- Must be a U.S. citizen.
- Must pass a federal background investigation and meet facility and system access requirements.
Skills
- Certified in Volunteer Administration (CVA).
- Volunteer management experience in a nonprofit or cultural setting.
- Comfort delivering presentations, leading large orientations, and representing the museum externally.
- Diplomatic interpersonal skills to manage diverse personalities and handle performance issues.
- Ability to tailor communication approaches across generational groups.
- Experience creating nonmonetary incentives and appreciation events.
Location
- New London, Connecticut
Work Type
- Full-time
- Onsite
Experience Level
- 2-4 years
Education Level
- Bachelor's degree
Salary/Compensations
- $60,000 – $70,000
Benefits
- Health insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- 401k contribution options
About the Company
- The National Coast Guard Museum (NCGM) is a new 80,000 square foot national museum in New London, Connecticut, built to honor the history and missions of the U.S. Coast Guard.
- The museum is expected to welcome roughly 300,000 visitors a year.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.