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About the Role

The Director of Hospitality is responsible for shaping and delivering an elevated, service-forward experience at a premier office asset. This leader sets the tone for how hospitality shows up daily, aligning spaces and services to create an environment that feels intentional, welcoming, and brand-aligned for tenants, guests, and partners. This position requires a business savvy, proactive, and ambitious culture carrier who takes full ownership of sourcing new partners and revenue driving opportunities.

Responsibilities

Champion and execute on the asset hospitality vision in alignment with ownership’s goals and brand tone.
Curate revenue driving opportunities utilizing all spaces within the amenity center.
Translate vision into actionable service standards, daily behaviors, and guest journey touchpoints.
Partner with operations teams to influence and execute lobby and amenity center activations, amenity enhancements, and sensory branding.
Attend and contribute to leasing tours, performing activities in compliance with applicable state real estate licensing laws and regulations.
Enhance tenant experience and building culture by leveraging feedback, engagement metrics, and reporting insights to drive results.
Lead, train, and mentor front-of-house teams to deliver service excellence.
Coordinate hospitality-focused training for security, facilities, and partners.
Facilitate daily lineups or briefings to reinforce priorities, share updates, and energize teams.
Take action in all matters related to the safety, security, satisfaction, and well-being of guests and employees.
Respond swiftly and effectively in an emergency or safety situation.
Onboard all new associates and incorporate hospitality training into all orientations.
Act as the asset host, a visible and reliable point of connection for tenants, visitors, and brokers.
Own the ecosystem of the amenity center by bringing it to life daily.
Develop and implement relevant curated programming and events that showcase the asset as a premium workplace destination.
Gather and respond to tenant feedback to inform improvements and future initiatives.
Oversee building technology and signage to ensure content is up-to-date and relevant.
Manage relationships with third-party food & beverage operators, management, and event partners.
Monitor service performance and implement refinements to maintain a high level of consistency.
Collaborate with property management and ownership on budgets, reporting, and recommendations for ongoing experience enhancements.
Act as a key brand ambassador on the property and throughout the city, as well as create relevant partnerships.
Conduct regular hospitality audits and asset walkthroughs to identify areas for improvement.
Provide leadership with clear updates on initiatives, tenant satisfaction trends, and success metrics.
Other duties as assigned.

Requirements

A high school diploma or GED equivalent required.
7+ years of hospitality leadership experience in a premium hotel, food and beverage, lifestyle, or mixed-use environments.
Strong background in guest experience strategy, service training, and team leadership.
Intermediate to advanced MS 365 Word, Excel and Outlook proficiencies.
Proven ability to influence cross-functional partners and third-party providers.
Polished communication and presentation skills.
Passion for creating memorable, human-centered experiences that build connection and culture.
Strong customer service orientation.
Strong attention to detail and a proactive, guest-service approach.
Positive, professional communication and presentation skills.
Ability to work well in a team environment.
Frequent walking the property throughout the day.
May be required to work extended periods of time without relief.
Must be able to lift, push, pull, or carry items weighing up to 50 pounds.
May be required to work some evenings events as needed.
All candidates selected for an offer of employment are subject to pre-employment background checks, which may include criminal history, education verification, motor vehicle records, credit history, and professional license verification.
Employment is subject to successfully passing a drug screen check prior to starting with the firm.

Skills

Hospitality leadership
Guest experience strategy
Service training
Team leadership
MS 365 Word
MS 365 Excel
MS 365 Outlook
Cross-functional influence
Third-party provider management
Communication
Presentation
Customer service
Attention to detail
Proactive approach
Teamwork

Location

San Francisco, CA

Work Type

On-site

Experience Level

7+ years of hospitality leadership experience

Education Level

Bachelor’s Degree preferred in Hospitality, Business Management, or another Business related field
High school diploma or GED equivalent required

Salary/Compensations

$130,000-$150,000

About the Company

Transwestern is a vertically integrated commercial real estate firm dedicated to serving investors, partners and clients through expertise in investment, development, brokerage and property management.
Our experience spans diverse property types, including logistics, multifamily, retail, mixed-use, healthcare, office, data centers, hotel, and life sciences.
Across 35 offices nationwide, our team is united by a culture that cultivates agility, mutual trust and high performance.
Transwestern Services turns strategy into reality with consistency and accountability, collaborating to provide dynamic, tailored solutions.
Whether representing a tenant, advising an investor or repositioning an asset, we operate with tenacity and own the outcome every time.
Our 2,200-strong team works across service lines, ready to activate our full platform to deliver a customized, cohesive experience for clients.
Our firm is built on a shared purpose: Empowering good people to do extraordinary things together.
We hire smart, passionate, hard-working people who value both collaboration and independence.
United by our brand promise, we own the outcome for clients, investors and partners.
Learn more at transwestern.com.