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About the Role
The Food Runner/ Utility makes a long-lasting impression and greatly influences the total guest experience. The position is responsible for assisting the service team to help deliver exceptional service and working closely with the Food & Beverage team to ensure the achievement of strategic departmental goals, especially in guest satisfaction.
Responsibilities
- Greet customers upon arrival to the restaurant.
- Provide gracious and professional food and beverage service in an efficient manner.
- Maintain regular attendance in compliance with LodgeWorks standards.
- Clear and clean tables as guests leave.
- Set tables throughout the shift when applicable.
- Retrieve and deliver food and beverage items in a timely manner.
- Replenish beverages and ensure guest satisfaction throughout the meal service.
- Utilize proper food handling and food service techniques.
- Ensure that the serving station is always clean and well-stocked.
- Support other areas or roles when necessary.
- Assist the server in delivering food and beverage orders in a friendly and timely manner and ensures accurate entry and delivery of the order.
- Conduct oneself in a professional manner at all times.
- Inspect the cleanliness and presentation of all china, glass and silver prior to use.
- Ensure uniform and personal appearance are clean and professional.
- Graciously respond to guest concerns or requests, and report the situation to the Manager.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Execute daily side work with enthusiasm and motivation.
- Serve alcoholic/nonalcoholic beverages in accordance with federal, state, local and company regulations.
- Complete any other tasks as requested by management.
- Bring dishes from kitchen to guests.
- Ensure proper communication with kitchen.
- Setup for service.
- Keep work station clean.
- Work cohesively with co-workers.
- Clear empty/dirty dishes and transport them to dish area.
Requirements
- Have or be capable of obtaining TIPS certification or other required alcohol safety requirements.
- An expert in prioritizing with the ability to use time wisely.
- Dedicated with a strong work ethic and can work both individually and with a team.
- Steadfastly driven to ensure the safety and security of the guests and their belongings.
- Comfortable following directions, guidelines and work objectives.
- Capable of exerting up to 60 pounds of force occasionally.
- Capable of standing for an entire shift or for an extended amount of time.
- Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
- A social butterfly — creating a positive experience for our guests.
Skills
- Hospitality
- Customer service
- Teamwork
- Adaptability
- Prioritization
- Work ethic
- Safety conscious
- Communication
Work Type
- Full-time
Salary/Compensations
- $17-$18 per hour
Benefits
- PTO
- Hotel and restaurant discounts available at select LodgeWorks properties
- Health, vision and dental benefits
- 401(k) plans with matching contributions
- Paid holidays
- Short-term and long-term disability (company sponsored)
- Referral bonuses
- Flexible spending accounts
About the Company
- LodgeWorks is a privately held hotel development and management company.
- Our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.
- We’re thrilled to be considered industry innovators with a rich 35+ year history.
- What we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide.
- At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do.
- Our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.
- We actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.
Equal Opportunity
- LodgeWorks is an equal opportunity employer and values diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.