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About the Role
Patient Representatives are the backbone of our clinics, directly impacting patient experience. They collaborate with clinicians and colleagues to provide exceptional patient care and world-class customer service.
Responsibilities
- Greeting and checking-in patients
- Scheduling appointments
- Answering incoming phone calls
- Verifying insurance coverage
- Obtaining necessary authorization
- Collecting payments
- Processing new patients
- Helping the clinic maintain optimal performance
Requirements
- 1+ years of administrative experience in a healthcare setting is preferred
- Proficiency in Microsoft Office applications such as Excel, Word, and Outlook
- Great time management and ability to multi-task in a fast-paced environment
- Self-motivated with a drive to exceed patient expectations
- Adaptability and positive attitude with fluctuating workloads
- Self-motivated with the eagerness to learn and grow
- Dedication to exceptional patient outcomes and quality of care
Skills
- Microsoft Office
- Excel
- Word
- Outlook
- Time management
- Multi-tasking
- Customer service
Location
- New York
Experience Level
- 1+ years of administrative experience in a healthcare setting
Benefits
- Full benefits package beginning within your first month of employment
- Generous PTO (Paid Time Off) plans
- Paid holidays
- Bonus incentive opportunities
About the Company
- Partner Name, part of the Ivy Rehab Network
- Recognized by Modern Healthcare as a Best Employer
- Offers innovative resources & mentorship
- Provides professional development opportunities
- Collaborates with leaders like Hospital for Special Surgery (HSS)
- Values teamwork, growth, and serving others
Equal Opportunity
- We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.