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About the Role

Tim Hortons is seeking a Director, Restaurant Technology Deployments and Tech Operations to lead the rollout and adoption of innovative technology solutions across its Canada and US restaurant network. This role is responsible for ensuring the successful delivery of end-to-end technology deployments, driving operational efficiency, guest satisfaction, and business growth.

Responsibilities

Define and lead the deployment strategy for Tim Hortons restaurant technology across the system.
Oversee a team of project managers and infrastructure SMEs responsible for installation readiness, vendor coordination, and deployment timelines.
Responsible for technology lifecycle planning and execution.
Lead accountability for delivering technology solutions on time, on budget, and with measurable value.
Partner with cross-functional teams to define deployment standards, system readiness criteria, and field success metrics.
Oversee the planning, piloting, and full deployment of new restaurant technologies across the Tim Hortons network.
Standardize deployment processes through scalable methodologies, playbooks, and best practices.
Drive rigorous performance monitoring, risk assessment, and issue resolution during project implementation.
Ensure adherence to regulatory, quality, and compliance standards for all technology rollouts.
Build and lead a high-performing deployment and delivery team.
Partner closely with restaurant owners, field operations teams, and training to ensure technology readiness and adoption.
Develop change management strategies to minimize disruption and maximize adoption at the restaurant level.
Act as the primary communicator to executive leadership on project progress, risks, and success metrics.

Requirements

Familiar with QSR, Retail or Hospitality operations and fast-paced customer servicing environments.
Knowledge of Point-of-Sale systems, Networking, Back-Office systems, inventory and supply chain processes.
Experience developing project roadmaps, deploying enhancements, executing change management, and working cross-functionally.
Experience in understanding and prioritizing user needs and the intersection of technology to deliver positive business results.
Proven experience managing large scale and complex projects in the Quick Service Restaurant industry, or related industries.
Familiarity with software development methodologies and project management principles.

Skills

Project management
Analytical and problem-solving skills
Attention to detail
Communication and interpersonal skills
Ability to manage multiple projects simultaneously
Prioritization skills

Location

Canada
US

Work Type

Onsite

Experience Level

Director

Education Level

Bachelor’s degree in Computer Science, Information Systems, or related field

Benefits

Comprehensive global paid parental leave program
Free telemedicine
Mental wellness support

About the Company

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®.
Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support.
Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Equal Opportunity

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations.
RBI's policy applies to all terms and conditions of employment.
Accommodation is available for applicants with disabilities upon request.