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About the Role
This role involves understanding client matter workflows, legal documents, and maintaining a high standard of professionalism within a legal services environment. You will assist with scheduling resources for offsite trials and deliver exceptional customer service.
Responsibilities
- Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
- Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
- Uphold a high standard of professionalism and office etiquette within a legal services environment.
- Assist with scheduling needed equipment, labor, and supplies for offsite trials.
- Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
- Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
- Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
- Assist with meeting room setups, light maintenance, and reception duties.
- Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
- Handle time-sensitive documents that are confidential in nature.
- Maintain logs for billing and reporting.
- Distribute incoming mail and packages, office supplies, and fax transmissions.
- Deliver completed reproduction work to designated delivery areas.
- Perform scanning, file conversion, file naming, and encryption tasks.
- Perform batch printing using Adobe Acrobat Pro.
- Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.
- Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices.
- Assist facilities with box moves, office moves, and light maintenance duties.
- Perform occasional cleaning duties.
- Perform periodic overtime.
Requirements
- High school diploma or GED.
- Minimum of one year of relevant work experience.
- Proficiency in basic computer skills, including MS Office Suite.
- Strong communication skills.
- Ability to thrive in a fast-paced, customer-centric environment.
- Previous experience in copy jobs or related fields is preferred.
- Basic knowledge of electronics and copier equipment repair is preferred.
- Working knowledge of copier and related equipment is preferred.
- Knowledge of shipping/receiving procedures and basic electronics is preferred.
- Ability to work independently and flexibly to complete projects.
- Troubleshooting and problem-solving skills.
- Ability to read and comprehend written technical information.
- Excellent customer relations and verbal communication skills.
- Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.
- Dealing with tight deadlines and quick turnaround times imposes high stress levels.
- Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing.
- Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.
Skills
- MS Office Suite
- Communication skills
- Customer service
- Troubleshooting
- Problem-solving
- Verbal communication
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1 year of relevant work experience
Education Level
- High school diploma or GED
Benefits
- Medical insurance options
- Dental insurance options
- Life insurance options
- Disability insurance options
- Retirement Savings Plan (401K)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Team member tuition assistance programs
- Paid vacation time
- Paid holidays
About the Company
- Ricoh is a team driven by passion and purpose, composed of information seekers and customer-obsessed collaborators who aspire to deliver services, solutions, and technologies that empower business success.
- Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.
- We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization.
- We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.