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About the Role

The Graduate Student Success & Career Development Advisor performs student services work supporting graduate student academic success, persistence, degree completion, career and professional development, and doctoral and fellowship preparation. The incumbent independently provides comprehensive advising to prospective and current graduate students regarding graduate academic policies and procedures, enrollment and degree progress, academic planning, graduation requirements, and strategies that support persistence and timely degree completion.

Responsibilities

Independently provide individual and group advising to current and prospective graduate students regarding graduate policies and procedures, enrollment and degree progress, academic planning, graduation requirements, and strategies supporting persistence and timely degree completion.
Provide advising and case coordination for students experiencing complex or sensitive academic and administrative circumstances.
Analyze relevant academic and institutional information, identify available options, explain applicable policies and procedures, assist students in evaluating alternatives, coordinate appropriate referrals, and recommend courses of action when management review is required.
Review and analyze petitions and requests involving reinstatement, academic notice, withdrawal, leave of absence, continuous enrollment, graduation requirements, and other unusual circumstances.
Apply established policies and procedures to individual cases and prepare recommendations when exceptions or decisions beyond delegated authority are required.
Identify academic and non-academic barriers affecting student progress and connect students with appropriate specialized services.
Use student information systems, advising platforms, and available student-success data to identify patterns affecting graduate progression and populations that may benefit from targeted advising and outreach.
Develop and implement assigned interventions and recommend improvements to advising services and procedures.
Serve as a procedural and advising resource to Graduate Studies staff, graduate program coordinators, and faculty regarding established graduate policies, procedures, and advising practices.
Collaborate with academic colleges, graduate programs, and Enrollment Management on targeted outreach designed to increase awareness of graduate education and strengthen prospective students' preparation for graduate study.
Coordinate administrative functions for the California Pre-Doctoral Program (Sally Casanova Scholars), Chancellor's Doctoral Incentive Program (CDIP), and other graduate-specific CSU or institutional fellowship programs.
Maintain annual program calendars, established procedures, applicant information, and program records.
Conduct information sessions and applicant workshops.
Advise prospective and current applicants regarding program requirements and application preparation.
Facilitate faculty mentor identification and participation.
Coordinate assigned program expenditures, reimbursements, travel, and other award-related transactions.
Track applications, participation, nominations, awards, and scholar/fellow outcomes.
Maintain shared program records and documentation.
Prepare semester, annual, and required CSU reports.
Maintain and annually update a fellowship and scholarship responsibility matrix.
Provide appropriate referral, outreach, and liaison support for fellowship and scholarship opportunities administered by another campus unit.
Develop, coordinate, and deliver graduate-specific career and professional development advising and programming.
Provide individual and group career development advising distinctive to graduate students.
Assist graduate students in identifying educational and vocational goals, evaluating career options, recognizing skills and experiences relevant to those goals, and identifying appropriate University career-development resources.
Develop and coordinate communications for assigned graduate student success, career development, doctoral pathway, and fellowship functions.
Create and maintain accurate web content, email communications, FAQs, guides, workshop materials, presentations, and other student facing information.
Represent Graduate Studies at orientations, graduate fairs, campus presentations, webinars, workshops, and other approved outreach activities.
Collect and analyze advising, participation, referral, and outcome data.
Prepare periodic reports.
Identify trends and student needs.
Recommend program, communication, or process improvements for management consideration.
Perform other duties consistent with the Student Services Professional III classification and the operational needs of the Division.

Requirements

Thorough knowledge of the principles of individual and group behavior.
General knowledge of the principles, practices and trends of the Student Services field.
General knowledge of the policies, procedures and practices of the program area to which assigned.
General knowledge of individual counseling techniques.
General knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned.
Working knowledge of student services programs outside the program to which immediately assigned.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to advise students individually and in groups on complex student‑related matters.
Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
Ability to carry out a variety of professionally complex assignments without detailed instructions.
Ability to establish and cooperative working relationships with a variety of individuals.
Possession of knowledge and abilities typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience.
One year in the program area to which assigned may be preferred but is not required.
A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Successful completion of a background check.
Ability to provide proof of U.S. citizenship or authorization to work in the United States within three business days of their date of hire.

Skills

Student services
Individual and group advising
Academic advising
Career development advising
Case coordination
Program coordination
Workshop development and delivery
Presentation skills
Outreach
Data analysis
Communication
Interpersonal skills
Problem-solving
Policy interpretation
Referral coordination
Student information systems
Advising platforms
PeopleSoft Campus Solutions
EAB Navigate
Handshake
Microsoft 365
Web content management systems

Location

San Francisco, CA

Work Type

Full-time
Onsite

Experience Level

3+ years of progressively responsible professional student services work experience

Education Level

Graduation from a four-year college or university in a related field
Master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field (may substitute for one year of experience)
Doctorate degree and appropriate internship or clinical training in counseling or guidance (may substitute for three years of experience)
Master's degree in higher education, student affairs, counseling, career development, public administration, education, or a closely related field (preferred)

Salary/Compensations

$66,480.00 - $69,000.00 Annually

Benefits

Medical
Dental
Vision
Pension
401k
Healthcare Savings Account
Life Insurance
Disability Insurance
Vacation
Sick Leave
State Holidays
Fee Waiver program

About the Company

San Francisco State University is a 100% Smoke/Vapor-Free Campus.
The California State University (CSU) is a state entity whose business operations reside within the State of California.
CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exceptions.
All work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

Equal Opportunity

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination and how to file an online report using the procedures under Executive Order 1096 Revised.
Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.