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About the Role

The Maintenance Coordinator will provide automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items. This position reviews repair orders according to manufacturer requirements and negotiates for proper service intervals, fluids, and pricing, prior to providing approval.

Responsibilities

Provide timely response to orders submitted by phone and email, in an efficient and friendly manner
Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services
Negotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating procedures
Contact clients to provide recommendations, explain proposed repair procedures and gain approval
Make recommendations to internal business partners regarding repair recommendations and cost
Locate and suggest proper service locations for clients

Requirements

Must be 18 years of age or older
Must currently live in Toronto, Canada
Must be fluent in both written and spoken English and French
Six (6) months of customer service experience required
Six (6) months of automotive maintenance or repair experience required, experience in a lube shop, tire shop, repair facility or dealership preferred
Must have the ability to meet all work from home technical requirements
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future
Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms.

Skills

Customer Service
Detail-Oriented
Analyzing
Communication
Flexibility
Microsoft Office products (Word, Excel, and Outlook)

Location

Toronto, Canada

Work Type

100% remote
Full-time

Experience Level

Six (6) months of customer service experience
Six (6) months of automotive maintenance or repair experience

Education Level

310S Class Certificate in Ontario, preferred

Salary/Compensations

$56,300 - $60,300 CAD/year

About the Company

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets.
With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business.
With a North American fleet of 800,000 vehicles and growing at 5 percent, the opportunity with Enterprise Fleet Management is tremendous.
Our business continues to thrive, and we remain committed to the investment in and the development of our people.
We do the right thing by our customers and employees every time and in every situation.
Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Equal Opportunity

Equal Opportunity Employer/Disability/Veterans