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About the Role
The Vice President of Product Support will lead parts, service, technical training, and product support sales organizations across a multi-branch territory. This executive will serve on the senior leadership team, oversee approximately two-thirds of the company's workforce, and be responsible for improving operational performance, growing revenue, managing expenses, strengthening customer relationships, and developing a high-performing workforce.
Responsibilities
- Champion a company-wide safety culture, establish clear expectations, and ensure consistent accountability across all locations.
- Oversee inventory planning, purchasing, logistics, distribution, and parts availability across the branch network and represented product lines.
- Lead regional and branch service teams responsible for field service, shop repairs, and preventive maintenance while driving service efficiency and performance.
- Develop parts and service sales strategies that help customers reduce equipment ownership and operating costs while improving profitability and customer satisfaction.
- Strengthen product support capabilities within key markets, helping customers improve productivity and reduce their cost per ton.
- Oversee technical support resources, troubleshooting assistance, and technician development programs that improve workforce competency and service quality.
- Use KPIs, financial analysis, and operational data to improve productivity, control expenses, increase profitability, and drive measurable results.
- Partner with machine sales, rental, marketing, IT, corporate services, and talent development to align product support with broader business objectives.
- Recruit, coach, and develop leaders throughout the parts and service organizations, building accountability, engagement, and opportunities for career advancement.
- Collaborate with the executive team and OEM partners to establish priorities, implement operational improvements, and support long-term business growth.
Requirements
- 20+ years of progressive leadership experience in parts, service, and product support operations.
- Experience with a major equipment OEM or competitive equipment dealership preferred.
- Demonstrated success implementing Lean, Six Sigma, and continuous improvement initiatives.
- A proven track record of delivering sustained, measurable improvements in operational performance and financial results.
- Strong analytical capabilities, including experience using data and performance metrics to guide business decisions.
- Experience supporting customers across multiple industries and business sizes, with a focus on improving productivity, equipment performance, and operating costs.
- Exceptional leadership and communication skills, with the ability to influence, develop, and align teams across a multi-location organization.
- A people-first leadership approach that builds trust, promotes accountability, and earns employee commitment.
- Ability to develop and execute strategic initiatives while maintaining a strong focus on customer experience, profitability, and employee development.
- Willingness to travel regularly throughout the assigned territory, with occasional out-of-state travel for training and meetings.
Location
- Southeastern United States
Work Type
- Full-time
Experience Level
- Executive
Salary/Compensations
- $285,000-$300,000
Benefits
- Annual performance-based bonus
- Company vehicle
- Executive leadership opportunity with significant organizational influence
- Opportunity to shape product support strategy and performance across a multi-branch dealership
- Values-driven, people-focused work environment
About the Company
- Our client is a well-established, values-driven heavy equipment dealer serving the Southeastern United States through a multi-branch network.
- Representing a leading global equipment manufacturer, the organization is committed to delivering exceptional customer support while building lasting relationships with employees, customers, and the communities it serves.
- The company operates with a people-first mindset grounded in five core values: Safety, Integrity, Accountability, Communication, and Collaboration.
- It offers an opportunity for an experienced executive to shape operations, develop future leaders, and drive continued business performance across a substantial regional footprint.