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About the Role
Gusto is seeking several Staff Product Designers to join their Money and HR Experience product organizations. These teams focus on high-stakes, AI-native surfaces where small businesses make critical financial and people decisions. The role requires strong judgment, taste, and craft to transform ambiguity into trustworthy products and define new patterns. This posting is for five open roles across Gusto Money, Banking, and HR Experiences, with opportunities in Consumer Banking, Gusto Money (MoneyOS), HR Experiences (HRX), and Retirement.
Responsibilities
- Own design end to end in your domain, from framing ambiguous problems to shipping high-craft, accessible experiences.
- Shape goals, priorities, and roadmap in partnership with PM and engineering leads, balancing customer trust, business value, and technical realities.
- Translate ambiguous, often 0→1 strategy into clear scopes, flows, and interaction patterns, including new patterns for Gusto.
- Design AI experiences thoughtfully, considering uncertainty, error handling, customer agency, and human intervention.
- Ground decisions in customer insight, leading or partnering on research, competitive audits, and hypothesis-driven exploration in high-stakes domains.
- Raise the craft and systems bar by evolving Gusto's design system.
- Work in fast cycles, use AI tools, prototype, ship to customers, and iterate based on learnings.
Requirements
- 6+ years of product design experience owning and shipping end-to-end work, ideally in B2B SaaS, fintech, or another high-trust domain, with strong craft across web.
- Experience designing AI-enabled or conversational experiences shipped to real users, with concrete examples of handling uncertainty, errors, and human override.
- Comfort with ambiguity and 0→1 problem-solving, including framing problems, scoping work, and moving forward without perfect information.
- Strong systems thinking, including using and contributing to a design system and knowing when to evolve it.
- Judgment to evaluate and direct AI outputs, including when to use, override, and raise the bar for AI.
- Strong collaboration and communication skills across design, product, engineering, and data.
Skills
- Product Design
- AI-enabled experiences
- Conversational experiences
- Systems thinking
- Design systems
- Collaboration
- Communication
- AI output evaluation
- Service-design fluency
- AI-native workflows
Location
- Denver
- San Francisco
- New York City
- Scottsdale
Work Type
- Hybrid
- Remote
Experience Level
- Staff
Salary/Compensations
- $146,000/yr to $183,000/yr in Denver
- $177,000/yr to $222,000/yr in San Francisco & New York
Benefits
- Competitive base pay
- Benefits
- Equity (RSUs)
About the Company
- Gusto's mission is to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR.
- Gusto supports over 500,000 small businesses nationwide.
- Gusto is building a workplace that reflects the people they serve.
- AI is fundamental to how work gets done at Gusto, and all team members are expected to engage with AI tools and grow their fluency.
- Gusto has physical office spaces in Denver, San Francisco, and New York City.
Equal Opportunity
- Gusto is proud to be an equal opportunity employer.
- Gusto does not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
- Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
- Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in its job application procedures.
- If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.