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About the Role
Bay FC is seeking a resourceful and motivated IT Support Specialist (Contractor) for 6 months to support our growing environment. In this role, you’ll be a key part of the support team, helping end users resolve issues, adopt new technologies, and stay productive. The ideal candidate has a solid foundation in IT support, learns quickly, communicates clearly, and is eager to expand their skill set and work with an exciting team.
Responsibilities
- Serve as the primary first-line IT support resource for SF Offices.
- Respond to employee IT support requests.
- Troubleshoot hardware and software issues.
- Support Windows and Mac computers.
- Troubleshoot monitors, docks, keyboards, mice, printers, and other peripherals.
- Troubleshoot basic wired and wireless connectivity issues.
- Assist with Microsoft 365 applications.
- Support Teams, Outlook, OneDrive, SharePoint, Slack, Zoom, Adobe, and other business applications.
- Provide on-site and remote IT support.
- Manage and resolve Tier 1-2 support tickets.
- Escalate complex issues to the internal IT team.
- Assist with routine onboarding and offboarding activities.
- Provide new hire technology orientation.
- Prepare computers and peripherals.
- Commission new employee accounts and workstations.
- Decommission departing employee accounts and workstations.
- Perform asset management.
- Provide first-line support for conference rooms.
- Troubleshoot displays and video conferencing equipment.
- Assist with Teams and Zoom meetings.
- Troubleshoot basic AV issues.
- Support office printers and peripherals.
- Escalate complex AV or infrastructure issues when necessary.
- Maintain organized IT equipment and storage areas.
- Assist with IT inventory.
- Document recurring support issues.
- Assist with routine IT projects.
- Coordinate with vendors when directed by the internal IT team.
- Perform other IT support responsibilities as needed.
- Work flexible hours, including nights, weekends, holidays, and gamedays as needed.
Requirements
- 1–3 years of IT support or help desk experience.
- Strong customer service skills.
- Experience supporting Windows and/or Mac computers.
- Microsoft 365 experience.
- Basic networking knowledge.
- Strong troubleshooting skills.
- Experience supporting end users in an office environment.
- Ability to work independently onsite and remotely.
- Strong organizational and communication skills.
Skills
- Microsoft Entra ID
- Microsoft 365
- Intune
- Apple Business Manager
- Rippling
- Slack
- Zoom
- Teams
- Exchange Online
- SharePoint
- OneDrive
- Conference room/AV technology
- IT asset management
Location
- SF Offices
Work Type
- Contractor
- Onsite
- Hybrid
- Part-time
Experience Level
- 1-3 years
Salary/Compensations
- $25/hr
About the Company
- Bay FC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other characteristics protected by applicable federal, state or local laws.
Equal Opportunity
- Bay FC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other characteristics protected by applicable federal, state or local laws.