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About the Role
The Senior QA Manager, FSQR will play a critical role in upholding customer trust by ensuring the highest quality standards across products. This role is responsible for developing and implementing processes and procedures that support Quality Management Systems, providing technical guidance, and communicating quality risks and strategies to cross-functional teams. You will collaborate with manufacturing partners, product development teams, and suppliers to refine processes ensuring ingredients and finished products meet specifications.
Responsibilities
- Own the execution of Food Safety and Quality programs at third-party manufacturing partners
- Lead Root Cause Analysis and implement Corrective and Preventive Actions (CAPA) in response to quality or food safety issues
- Provide practical food safety expertise and guidance to support manufacturing site operations
- Oversee the implementation and ongoing optimization of The Farmer’s Dog microbiological program, including risk assessments and compliance monitoring
- Support investigations and resolution of escalated complaints involving key regulatory agencies (e.g., USDA, FDA, AAFCO)
- Make complex, risk-based food safety decisions that ensure compliance with regulatory and internal standards while enabling reliable product delivery
- Conduct food safety, quality, and regulatory risk assessments and audits for new manufacturing partners, suppliers, and fulfillment centers
- Analyze data to identify trends and issues, using insights to guide food safety and quality improvements and cross-functional education
- Monitor and evaluate contract manufacturers to ensure alignment with The Farmer’s Dog food safety and quality standards
- Demonstrate a proactive approach to identifying and solving complex food safety and quality challenges
- Apply strong communication and influencing skills to implement effective problem resolution
- Lead cross-functional teams to drive adherence to food safety initiatives, CAPA execution, and process improvements at contract manufacturers
- Direct day-to-day food safety and quality activities within assigned areas of responsibility
- Engage and coordinate with subject matter experts to ensure ongoing regulatory compliance and high food safety standards
- Exhibit strong project management capabilities across multiple concurrent initiatives
- Display confidence and sound judgment in making and defending tough decisions
- Collaborate effectively with co-manufacturers, supplier QA teams, product development partners, and third-party service providers
- Provide technical data and decision-making support on issues related to food safety and product quality
- Partner with the Sr. Manager, Quality Engineer and cross-functional teams to apply early management tools to all new product launches
Requirements
- 10+ years of experience in Food Safety & Quality within the human food industry and manufacturing environments
- Deep knowledge of FDA, USDA, and GFSI compliance standards
- 3+ years of direct experience managing food safety programs at third-party manufacturing sites
- Strong background in food product development, production processes, and core food safety principles
- Expert understanding of FDA and USDA regulations and documentation requirement
- Certified in PCQI and HACCP (including Seafood HACCP); ASQ certification preferred
- Experienced in conducting food safety audits and applying Lean Manufacturing tools for root cause analysis
- Excellent communication skills, including presenting, report writing, and training across all organizational levels
- Willing and able to travel 30–50%
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Access) and Google Workspace (Docs, Sheets, Slides, Forms)
- Skilled in using statistical and analytical tools to support quality and safety initiatives
- Able to thrive in a fast-paced and ambiguous environment, naturally curious and proactive self-starter, constantly on the lookout for new opportunities and solutions
- An owner, with excellent problem-solving skills and can prioritize tasks effectively, with a strong attention to detail
- Detail-oriented and proactive, thrives as a self-starter and excels in managing multiple projects simultaneously
- Skilled communicator with the ability to absorb and distill complexity into simple terms to drive decision making
- Must be based in or willing to relocate to the New York City metropolitan area
- Love dogs
Skills
- Food Safety
- Quality Management Systems
- Technical Guidance
- Risk Assessment
- Root Cause Analysis
- CAPA
- Microbiological Program Management
- Regulatory Compliance
- Auditing
- Data Analysis
- Communication
- Influencing
- Problem Resolution
- Project Management
- Statistical Tools
- Analytical Tools
- Lean Manufacturing
Location
- New York City metropolitan area
Work Type
- In-office (4-5 days a week)
Experience Level
- Senior
Education Level
- Bachelor's or Master's degree in Microbiology, Food Safety, Quality Management, or a related field
- Certified in PCQI and HACCP (including Seafood HACCP); ASQ certification preferred
Salary/Compensations
- $170,000—$180,000 USD
Benefits
- Dog-friendly office in SoHo
- Market-competitive compensation and equity packages
- Comprehensive Healthcare, Dental, and Vision
- Company supported mental health benefits
- 12 week paid parental leave
- Competitive 401k plan with company match
- Flexible PTO
- Discounted fresh food for your pup
- Equity ownership in the company
About the Company
- The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care.
- We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors.
- Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
- To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals.
- Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
Equal Opportunity
- The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status.
- TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.