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About the Role
As an IT Engineer II in our Security & IT Operations Team, you will own the management of employee devices and key business applications. You will collaborate closely with security engineers to safeguard our critical systems and devices. Regular collaboration with HR, Operations, and tier 1 support technicians will be essential to enable Cover Genius employees throughout their entire employment lifecycle. Your work will be crucial in providing a seamless and secure technology experience for all Cover Genius employees, enabling them to do their best work.
Responsibilities
- Administer the fleet of corporate laptops (macOS and Windows) using Mobile Device Management (MDM) platform
- Administration of core business SaaS applications, such as Microsoft 365, Google Workspace, Slack and Okta
- Proactively identify and automate repetitive IT operational tasks
- Serve as the escalation point for the Level 1 support team. Diagnose and resolve complex technical problems related to hardware, software, and network connectivity that require deeper investigation and expertise.
- Develop and maintain runbooks for troubleshooting support requests. Provide training to Level 1 support Technicians
- Assist in gathering evidence and generating reports for internal and external audits
Requirements
- At least 2 years of experience in an IT Analyst or Systems Administrator type role
- Demonstrated experience administering major Identity Providers (e.g., Okta, Entra) and SaaS productivity suites (Google Workspace, Microsoft 365).
- Hands-on experience managing and securing corporate endpoints using modern Mobile Device Management (MDM) platforms like Microsoft Intune and Kandji.
- Deep troubleshooting knowledge of modern operating systems (macOS, Windows 11) within a managed corporate environment.
- Familiarity with Infrastructure as Code (IaC) concepts and tools like Terraform is desirable for automating the configuration of IT and security tooling.
- A practical understanding of modern corporate networking principles, including the configuration and troubleshooting of Wi-Fi, VPN clients, DNS, DHCP, and the fundamental concepts of a Zero Trust network architecture
- Proficiency in at least one scripting language (e.g., Python, PowerShell, Bash) to automate repetitive IT administration tasks, generate reports, or integrate systems via APIs.
- Analytical Mindset & Meticulous Problem-Solving: ability to dissect complex technical and security issues, investigate root causes, and implement robust, well-considered solutions. This is underpinned by an exceptional attention to detail, crucial for security incident analysis and system configuration.
- Proactive Security Focus & Continuous Learning: genuine curiosity and self-driven motivation to stay current with the ever-evolving cybersecurity landscape. Actively seeks out knowledge on new threats, vulnerabilities, and best practices to anticipate risks rather than just reacting to them.
- Clear Communication & Stakeholder Empathy: Excels at translating complex technical concepts into clear, understandable language for both technical peers and non-technical employees. Combines strong written skills for precise documentation with a professional, customer-centric approach when handling user escalations and communicating security requirements.
- Superior Organisation & Adaptability: strong organisational and time-management skills to effectively prioritise competing tasks—from urgent security incidents to ongoing operational projects. Thrives in a dynamic environment with a positive, agile approach to the rapid pace of change inherent in a cloud-native tech company.
Skills
- Identity and Access Management (IAM)
- SaaS Platform Administration
- Microsoft 365
- Google Workspace
- Slack
- Okta
- Microsoft Intune
- Kandji
- macOS
- Windows 11
- Infrastructure as Code (IaC)
- Terraform
- Corporate Networking
- Wi-Fi
- VPN clients
- DNS
- DHCP
- Zero Trust network architecture
- Python
- PowerShell
- Bash
- Problem-solving
- Communication
- Organisation
- Adaptability
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 2+ years of experience
Education Level
- Bachelor Degree in Information Technology, Computer Science, Information Security, or equivalent practical experience
Benefits
- Flexible Work Environment
About the Company
- Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, Booking.com, Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences.
- Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.
- Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth.
- As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.
- Our people are: Accountable, customer-obsessed, collaborative, driven
- Our people are not: Passive, defensive, siloed, hesitant
- At Cover Genius, we create magic by turning the archaic into the extraordinary. We take one of the world’s oldest and most complex industries and reinvent it with world-class technology. Cover Genius doesn’t just disrupt legacy insurance; we make the impossible feel effortless.
- Our operating principles guide our mission: Make today matter, Act with accountability, Grow together, Inspire each other, Champion our customers.
Equal Opportunity
- Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.