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About the Role
This role provides efficient and effective front-line services to clients and students, supporting them with scheduling, information, and administrative tasks within the Faculty of Health Sciences.
Responsibilities
- Check in/out continuing care client charts.
- Provide front-line services to clients and students, including answering phone calls.
- Support students with the client scheduling system, explaining processes, guiding rotations, monitoring client assignments, and managing student voicemails.
- Enter new client information and scan documentation into dental management software.
- Fax medical consultations and referrals to physicians.
- Process payments for services and balance daily deposits.
- Perform other duties as assigned.
Requirements
- One year certificate or equivalent from a recognized post-secondary institution in Dental Hygiene, Dental Assistant, Dental Office Administration, Medical Office Administration, Health Information Management or any other related field.
- Minimum two years of customer service experience, preferably in a high-volume environment or student services department.
- Familiarity with Microsoft Office (Word, Excel, PowerPoint etc.).
Skills
- Solid client service orientation.
- Ability to work collaboratively with a wide range of stakeholders.
- Excellent communication skills.
- Excellent collaboration skills.
- Excellent teamwork skills.
- Excellent interpersonal skills at a professional level.
- Demonstrated commitment to uphold equity, diversity, inclusion and Indigenization (EDII) priorities.
- Knowledge of dental practice management software is an asset.
Location
- 51 Dockside Drive
Work Type
- On-site
- Regular Part Time Support
Experience Level
- Minimum two years of customer service-related experience
Education Level
- One year certificate or equivalent from a recognized post-secondary institution
Salary/Compensations
- $24.90 per hour
Benefits
- Competitive pension plan
- Generous holiday and vacation time
- Tuition assistance program
- Discounted rates for employees taking Continuing Education courses
About the Company
- George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto.
- Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work.
- Consistently ranked as one of GTA’s top employers.
- Offers hybrid work opportunities.
Equal Opportunity
- George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment.
- We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.
- George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).