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About the Role

The Head of Commercial & Marketing Operations is responsible for maximising the impact of Takeda UK & Ireland by ensuring every commercial decision, customer interaction, capability investment and operational process is informed by insight, enabled by effective operations and focused on delivering better outcomes for patients, healthcare professionals and the business. This role provides leadership across Commercial & Marketing Operations, including Data & Insights, Next Generation Customer Experience, Learning & Development and Business Operations. The role serves as a key strategic partner to the UK&I Leadership Team, ensuring that people, processes, technology and insights work together to maximise impact for patients, customers and the business.

Responsibilities

Define and deliver the Commercial & Marketing Operations strategy, ensuring alignment with UK&I business priorities and future organisational needs.
Lead, coach and develop a high-performing team, fostering a culture of accountability, collaboration, innovation and continuous improvement.
Drive data and insight capabilities that enable evidence-based decision making and improve commercial effectiveness.
Oversee customer engagement and omnichannel capabilities, ensuring customer-centric and measurable approaches to engagement across all channels.
Shape and deliver learning and capability development strategies to equip colleagues with the skills required to succeed in a rapidly evolving healthcare environment.
Lead business operations and planning processes, ensuring effective governance, prioritisation, resource allocation and execution of strategic initiatives.
Drive operational excellence by identifying opportunities to simplify processes, improve efficiency and optimise the use of technology, automation and artificial intelligence.
Lead the facilities team and external partners to ensure high quality, compliant and financially efficient provision of office spaces to the UKIE MCO.
Ensure regular evaluation of effectiveness of UKIE office footprint.
Partner with Marketing and Commercial Excellence organisation (MCE) to establish and align new commercial capabilities and ways of working.
Establish and maintain robust governance, compliance and quality frameworks, ensuring adherence to internal policies, regulatory requirements and industry standards.
Lead enterprise-wide and cross-functional transformation initiatives that strengthen organisational effectiveness and accelerate business performance.
Build strong partnerships with local, regional and global stakeholders to influence strategy, align priorities and deliver business outcomes.
Act as a trusted advisor to senior leaders, translating strategic ambitions into practical, measurable plans and outcomes.
Develop and monitor performance measures that demonstrate the contribution of Commercial & Marketing Operations to business, customer and patient outcomes.
Champion a culture of innovation, experimentation and learning, encouraging the adoption of new approaches that enhance organisational impact.
Business continuity planning (BCP) for Takeda UK and Ireland.

Requirements

Degree level education or equivalent senior leadership experience in commercial operations, marketing, business, life sciences or a related discipline.
Significant senior leadership experience across commercial operations, marketing operations, sales force effectiveness, omnichannel/customer engagement or related functions within pharmaceuticals, healthcare, life sciences or another highly regulated environment.
Experience leading multiple functional areas and directing through UK and Ireland based leaders.
Experience shaping business strategy, market execution and operational governance through leadership team participation.
Proven experience in complex, regulated markets with high operational and reputational risk.
Experience influencing global policies and providing strategic direction across commercial and operational domains.
Knowledge of all relevant Facilities matters in relation to: Facilities cost and budgeting; Office Workplace Health and Safety; Employee experience from a facilities perspective; Sourcing/procurement including conducting rent review and interactions with landlord.
Deep understanding of the UK healthcare environment, governance and compliance frameworks.
Strong commercial acumen paired with operational excellence and an omnichannel mindset.
Ability to make decisions that materially impact business performance across the UK and Ireland market.
Strong strategic leadership, enterprise thinking, prioritisation and decision-making capability.
Ability to lead through influence across a matrixed environment while balancing strategic and executional demands.
Strong stakeholder engagement, communication and cross-functional alignment skills.
Robust understanding of compliant marketing, field operations, supply continuity, risk management and governance requirements.
Knowledge of Good Distribution Practice, wholesale distribution requirements, supply governance, facilities compliance or financial compliance controls.

Skills

Data & Insights
Next Generation Customer Experience
Learning & Development
Business Operations
Omnichannel/customer engagement
Facilities cost and budgeting
Office Workplace Health and Safety
Employee experience from a facilities perspective
Sourcing/procurement
Rent review
Interactions with landlord
UK healthcare environment
Governance
Compliance frameworks
Commercial acumen
Operational excellence
Omnichannel mindset
Strategic leadership
Enterprise thinking
Prioritisation
Decision-making
Stakeholder engagement
Communication
Cross-functional alignment
Compliant marketing
Field operations
Supply continuity
Risk management
Good Distribution Practice
Wholesale distribution requirements
Supply governance
Facilities compliance
Financial compliance controls

Location

Paddington, Great Britain

Work Type

Employee
Regular
Full time

Experience Level

Senior leadership

Education Level

Degree level education

Salary/Compensations

£102,400.00 - £140,800.00

Benefits

For information about our benefits, please click here.

About the Company

Takeda UK & Ireland