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About the Role
The Care Access Representative promotes patient access to health and wellness services within a patient-centered, team-based approach. This role supports Registered Dietitians and Behavioral Health providers by managing schedules, confirming appointments, and connecting patients with necessary resources.
Responsibilities
- Assists in managing Registered Dietitian and Behavioral Health providers’ schedules to optimize access, continuity of care, and productivity.
- Schedules and reschedules patients.
- Confirms appointments with patients via phone or text.
- Assesses barriers to appointment attendance and assists patients with addressing identified barriers.
- Responds to patient inquiries daily.
- Conducts Social Care Network screenings and connects patients with identified needs to follow-up navigation.
- Outreaches and schedules participants for participation in educational programs.
- Manages documents and telephone encounters.
- Provides excellent customer service.
- Attends team and/or staff meetings as assigned.
- Performs additional duties as assigned.
Requirements
- High school diploma or GED required.
- Bilingual Spanish and English fluency required.
- Proficient computer use, including Microsoft 365 applications.
- Able to understand and follow detailed instructions.
- Highly organized and self-directed, able to multi-task.
- Strong interpersonal skills including excellent active listening and clear oral and written communication skills.
- Strong customer service, patient-centered orientation.
- Passionate about providing high quality care to low-income, under-served individuals and those lacking access to health care.
- Engaging, warm and caring personality, empathetic and driven to assist patients.
- Able to function effectively as a member of an interdisciplinary team and committed to collaborative team-based care.
- Culturally competent/sensitive (racial, ethnic, linguistic, LGBTQ+, physical ability, etc.) and committed to inclusive, multi-cultural programming.
- Flexible and solutions driven.
- Comfortable working in a fast-paced, high accountability environment with different types of providers.
- Effective in problem solving and exhibits excellent judgment and the ability to prioritize.
- Experience providing health education and/or care/support in a medical or behavioral health setting preferred.
- Maintains a safe environment of care for patients and staff.
Skills
- Microsoft 365
- Active listening
- Oral communication
- Written communication
- Customer service
- Problem solving
- Prioritization
Location
- Ossining, NY
- Tarrytown, NY
Work Type
- Full-time
Experience Level
- Preferred experience providing health education and/or care/support in a medical or behavioral health setting
Education Level
- High school diploma or GED
Salary/Compensations
- $20.00 - $24.00 Hourly
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Flexible spending accounts
- 403(b)
- 401(k)
- Generous paid time off
- Onsite Wellness facilities
- Educational assistance
- Competitive salary
- Annual bonuses based on measurable goals and organizational success
About the Company
- Open Door Family Medical Centers provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties.
- A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access.
- Open Door offers integrated services and a holistic approach to building healthier communities.
- Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.
- Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions.
- Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY.
- For more information, please visit our website at www.opendoormedical.org.
Equal Opportunity
- Open Door is an Equal Opportunity Employer.