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About the Role

The Manager, Global Client Group is a strategic leader within the Amex GBT organization, responsible for owning the execution of our client servicing strategy for clients. This role requires an innovative leader and strategic problem solver with a focus on analytics and program optimization.

Responsibilities

Achieve results through client negotiations.
Influence key client decision-makers through effective communication and strategic mentorship.
Proactively identify and mitigate portfolio risks by coordinating with Service Delivery Leaders.
Optimize, improve, and drive premium revenue for a top client in the GCG Financial Services vertical.
Travel 15-20% of the time, working with East Coast US and Europe time zones.

Requirements

Extensive global customer/client-facing experience.
4-5 years of account/client management, consulting, or procurement leadership experience within the travel industry.
Proven ability to deliver a data-driven, analytical approach to client travel programs as a subject matter authority.
Solid understanding of customer satisfaction and operational expense principles and key drivers.
Demonstrated ability to understand broad issues and capitalize on global market conditions impacting customer travel programs.
Strong knowledge of the marketplace.
Strong business and financial competence.
Proven ability to achieve targets.
Proven innovative problem-solving and decision-making skills.
Project management, prioritization, and planning skills.
Strong negotiation skills, including handling objections and reaching mutually beneficial solutions.
Ability to influence internally and externally and drive decisions across an organization.

Skills

Analytical approach
Consultative approach
Data-driven
Financial competence
Innovative problem-solving
Marketplace knowledge
Negotiation
Planning
Prioritization
Project management
Strategic mentorship
Business competence

Location

United States

Work Type

Full-time

Experience Level

Manager

Salary/Compensations

$88,200.00 - $163,800.00

Benefits

Discretionary annual bonus
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources
Travel perks
Access to over 20,000 courses on learning platform
Leadership courses

About the Company

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Equal Opportunity

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
We are committed to providing reasonable accommodation to qualified individuals with disabilities.