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About the Role
Läderach is a Swiss chocolate manufacturer founded in 1962, known for high-quality fresh chocolate. This family business employs over 2500 people globally and is expanding. The Retail business unit operates over 250 chocolateries worldwide, offering chocolate specialties and unique customer experiences. Join us to be part of this dynamic team.
Responsibilities
- Provide the highest level of customer service and engagement.
- Develop a thorough knowledge of products in store.
- Achieve and exceed individual and store sales targets by using effective selling skills, focusing on upselling, UPT, ATV, and productivity.
- Maintain merchandising standards in accordance with brand guidelines.
- Follow all operational procedures in the store and in the stock room.
Requirements
- Love interacting with customers.
- Set a great example for the team with a hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- Have a positive can-do attitude, facing all situations in the store.
- Like to work independently as well as in a team.
- Have excellent written and verbal communication in English (another language is a plus but not necessary).
- Have an exceptional awareness of quality and hygiene.
- Love chocolate and are passionate about fine food.
Skills
- Customer service
- Sales skills
- Upselling
- Communication skills
- Attention to detail
Location
- Glarus, Switzerland
Work Type
- Full-time
Experience Level
- Entry-level
Benefits
- Exciting working environment with motivated colleagues
- Position with lots of personal responsibility
- Opportunity to contribute fresh ideas
- Open and respectful feedback culture
- In-house and external further training
- Unique career opportunities
- Generous discounts on our products
- Chocolate at work
About the Company
- Läderach is a Swiss chocolate manufacturer founded in 1962.
- It is a family business known for high-quality fresh chocolate.
- The company employs over 2500 people from more than 80 countries.
- The company headquarters are located in the canton of Glarus.
- The Retail business unit comprises more than 250 chocolateries in over 30 countries.