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About the Role

The Account Executive is responsible for leading the full end-to-end sales cycle, sales and account management strategy development, and identifying growth opportunities in assigned territory and accounts. This role manages the sales cycle from lead generation, proposal and contract negotiations, through to deal closure and account management, with the expectation to meet or exceed sales goals while delivering the highest standard of integrity, quality, and customer service.

Responsibilities

Develop and manage sales and account management strategies to optimize target account selling and deal closure, and identify opportunities for contract growth on existing accounts.
Generate new sales leads and identify new opportunities through networking and prospecting, including cold calling and utilizing internal company services (marketing and public relations).
Lead target account selling, including prospecting, lead generation, qualification, scoping, closing strategies, and negotiations.
Build strong, sustainable relationships with customer stakeholders to understand business goals and objectives, ensuring expectations are met and identifying opportunities for contract growth.
Collaborate with cross-functional teams to manage and resolve escalated customer challenges and roadblocks.
Develop and present insightful business reviews for client program performance aligned with strategic initiatives.
Oversee and drive contract negotiations.
Collaborate with cross-functional teams to ensure clear understanding of client expectations and timely delivery of commitments.
Review sales, end-user performance, and upcoming requirements to develop plans with cross-functional teams for contract growth.
Collaborate with Partners to extend reach and drive product adoption.
Maintain sales funnel documentation and updates weekly in Salesforce (CRM).
Maintain a real-time understanding of the competitive landscape for win-based proposals and pricing.
Maintain in-depth knowledge of Smile Digital Health’s solution offerings, target customers, and product capabilities.
Drive and coordinate sales pre-planning meetings and post-call briefs as needed.
Meet or exceed established sales quotes and maintain a robust sales pipeline.

Requirements

5-10+ years of progressive sales and closing expertise with quota-carrying experience in B2B software or technology sales, dealing with long sales cycles and average deal values of $500K or more.
Post-Secondary education in business or a related field, or comparable related work experience.
Strong knowledge of Canadian and US healthcare industry drivers, including providers, payers, clearinghouses, medical device companies, and government agencies.
Experience delivering complex client-focused solutions to meet customer needs.
Demonstrated experience in consulting with varying organizational levels, including executives.
Proven creative problem-solving approach with strong analytical skills and attention to detail.
Strong negotiating skills, with the ability to prioritize, multitask, and work under pressure.
Excellent and clear written and verbal communication skills.
Ability to effectively and efficiently use software including Windows/Mac, Google Suite, and Salesforce (CRM).

Skills

Salesforce (CRM)

Location

Remote

Work Type

Remote

Experience Level

5-10+ years

Education Level

Post-Secondary education in business or related field or comparable work experience

Salary/Compensations

$130,000 - $140,000 a year

Benefits

Remote Work Environment
Flexible Time Away From Work Policy including PTO, Personal and Sick Days
Competitive Salary and Health/Medical Benefits
RRSP/TFSA/401K Employee Contribution
Life and Disability
Employee Assistance Program
FHIR Study Program and Skillsoft Learning
Super HAPI Fun Club

About the Company

Smile Digital Health supports the mandate for #BetterGlobalHealth through its innovative health data platform and data management solutions, used in over 20 countries.
The company was #19 on Deloitte's Technology Fast 50 Ranking for 2024.
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with its leading FHIR-based data liberation platform.
The Smile platform enables people and organizations to better manage healthcare data, generating and liberating structured healthcare data for effective delivery across care teams and health systems.
Smile's core values include respect, inclusion, embracing differences, and celebrating shared values.
The company is dedicated to fostering a workplace that values diversity, equity, and inclusion.
Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment, but all hiring decisions are made by qualified human decision-makers.

Equal Opportunity

We welcome and encourage candidates of all backgrounds to apply.
Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.