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About the Role
Provide administrative support to the Utilities team, including data management, reporting, and supplier correspondence. Manage high volumes of Change of Tenancy (COT) processes across a large property portfolio, ensuring utility accounts are transferred accurately and promptly.
Responsibilities
- Maintain and manage utility data, including account details, MPANs, MSNs, meter information, and supply records.
- Coordinate smart meter rollouts and meter exchange programmes with suppliers, contractors, and internal stakeholders.
- Support debt recovery activities, including liaising with debt collection agencies, suppliers, and internal teams to resolve disputes and outstanding balances.
- Investigate and provide meter readings and account information to support billing, tenancy, and supplier queries.
- Act as a key point of contact for tenants, customers, suppliers, and internal stakeholders regarding utility-related issues and discrepancies.
- Drive process improvements and support the operational management of utility-related activities to improve efficiency and data quality.
- Process utility invoices, including batching, maintaining spreadsheets and trackers, and ensuring accurate financial records.
- Proactively contact suppliers to obtain outstanding invoices, supporting documentation, and resolve billing queries.
- Review and validate invoices, identifying overcharges, estimated billing, duplicate payments, and discrepancies before processing.
- Issue remittance advice and work with suppliers to ensure payments are correctly allocated and accounts reconciled.
Requirements
- Confident, organised and commercially minded person looking to build a career in property.
Location
- London
Work Type
- Full Time
Benefits
- For more information on Benefits, DE&I and open Vacancies, please visit our careers page Careers | The Arch Company
About the Company
- The Arch Company is the UK’s largest small business landlord.
- We manage a unique portfolio of over 5,000 railway arches, business estates and historic station buildings.
- Backed by Blackstone, we’re investing in our estate to support entrepreneurs and create thriving communities.
Equal Opportunity
- At The Arch Company, we are on a mission to make our workplace as welcoming and inclusive as possible.
- We believe that our differences make us stronger, and we are committed to providing everyone with a fair chance of success, no matter where they come from or who they are.
- We take pride in celebrating what makes each of us unique.
- When you join our team, you are not just getting a job; you are becoming a part of our friendly and open-minded team, with a key role to play in creating a more inclusive and diverse future.
- The Arch Company is an equal opportunity employer, so if you are excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.