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About the Role

SPS North America is seeking a proactive, detail-oriented Facilities Management Supervisor to oversee building operations, maintenance, workplace readiness, and life-safety compliance within a high-profile corporate environment. This role is responsible for maintaining a safe, fully operational, and professionally presented workplace while ensuring facilities requests, preventive maintenance, building systems, and vendor services are managed effectively. Serving as a key liaison among the client, property management, building engineering, IT, and third-party vendors, the Facilities Management Supervisor will proactively identify operational risks, resolve issues, and maintain high service standards. The ideal candidate combines strong technical facilities knowledge with exceptional communication, accountability, and problem-solving skills. Experience supporting corporate offices, financial services environments, or other high-expectation workplaces is highly desirable.

Responsibilities

Oversee daily building operations, maintenance activities, and workplace infrastructure, including HVAC, electrical, plumbing, mechanical, and environmental systems.
Manage the full work order lifecycle, including intake, prioritization, assignment, tracking, escalation, communication, and resolution, ensuring compliance with established SLAs.
Conduct daily site walks and scheduled inspections to identify deficiencies and maintain workplace readiness.
Coordinate preventive maintenance programs, repairs, building inspections, and corrective actions.
Monitor building conditions and proactively address issues that could affect employee comfort, business continuity, or operational performance.
Oversee janitorial services, waste management, pest control, plant care, furniture maintenance, storage areas, and facilities supplies.
Maintain accurate work order records, asset inventories, inspection reports, and operational documentation.
Support workplace safety programs, emergency preparedness, business continuity, and life-safety compliance.
Coordinate emergency evacuation procedures, building drills, and incident response activities.
Partner with property management and engineering teams on fire protection systems, emergency generators, elevators, water events, security incidents, and other facility emergencies.
Document incidents, coordinate corrective actions, and ensure appropriate escalation and after-hours response procedures are followed.
Serve as a primary facilities contact for the client, property management, building engineering, and service providers.
Maintain clear, timely communication regarding service requests, building conditions, planned maintenance, outages, and operational disruptions.
Partner with IT and workplace teams on facilities-related technology, including meeting room infrastructure, digital signage, access control, occupancy sensors, and service-management platforms.
Collaborate with Facilities Management, Workplace Experience, and Hospitality teams to deliver a seamless workplace experience.
Escalate critical issues promptly and provide updates through resolution.
Coordinate third-party vendors and contractors to ensure work quality, timely completion, safety, and contract compliance.
Monitor vendor performance against service expectations, SLAs, and established quality standards.
Conduct vendor inspections and quality-assurance reviews, identifying opportunities for improved performance and cost efficiency.
Coordinate maintenance projects, workplace enhancements, repairs, and capital-improvement activities.
Conduct opening, midday, and closing inspections to ensure all floors, meeting rooms, common areas, pantries, and support spaces are ready for use.
Maintain a polished, safe, and fully functional workplace consistent with client expectations.
Support workplace events and special initiatives through facilities coordination and logistical preparation.
Maintain accurate operational reporting, incident logs, work order tracking, and continuous-improvement initiatives.
Responsibilities may evolve based on client requirements, operational priorities, and business needs.
Demonstrate sound judgment, ownership, discretion, and a proactive approach to maintaining a safe, reliable, and exceptional workplace.

Requirements

Experience in facilities management, building operations, maintenance, or corporate workplace services.
Working knowledge of HVAC, electrical, plumbing, mechanical systems, and building infrastructure.
Experience managing work orders, preventive maintenance, inspections, and service-level commitments.
Familiarity with building management systems (BMS), computerized maintenance management systems (CMMS), and service ticketing platforms.
Experience coordinating vendors, contractors, property management, and building engineering teams.
Knowledge of workplace safety, emergency response, life-safety procedures, and regulatory compliance.
Strong organizational, communication, documentation, and problem-solving skills.
Ability to prioritize competing demands, manage escalations, and work independently in a fast-paced environment.
Professional demeanor and the ability to interact effectively with executives, employees, clients, and service partners.
Ability to stand, walk, bend, and kneel for extended periods as required for inspections and facilities operations.
Ability to frequently lift or move items weighing 40 pounds or more and transport packages using standard wheeled carts with a load capacity of 60 pounds.
Manual dexterity to operate standard office equipment and enter information into service-management systems.
Ability to use a telephone and computer simultaneously and perform tasks requiring close and distance vision, focus adjustment, and color differentiation.

Skills

Facilities Operations & Maintenance
Work Order and Preventive Maintenance Management
HVAC and Building Systems Oversight
Life Safety and Emergency Preparedness
Vendor and Contractor Management
SLA Compliance and Service Delivery
Workplace Inspections and Operational Readiness
Facilities Technology and CMMS Platforms
Incident Management and Escalation
Client Relationship Management
Risk Mitigation and Continuous Improvement

Location

Remote

Work Type

Full-time

Experience Level

Mid-level

Salary/Compensations

$82,000—$82,000 USD

Benefits

Career Growth opportunities
Learning & Development programs
Talent recognition programs
Paid Time Off (PTO)
Bonuses for employee and client referrals
Medical, Dental, Vision insurance
Health Care Flexible Spending Account (HCFSA)
Dependent Care Flexible Spending Account (DCFSA)
Health Savings Account (HSA)
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Legal Program
Identity Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
Employee Assistance Program (EAP)
Short Term Disability insurance
Life Insurance
Education Discounts
401k with matching
Entertainment Discounts

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.