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About the Role

Juvare is seeking a Director of Product Management to lead our platform and vertical Product Management organization and directly own the strategy, roadmap, commercialization, and adoption of Juvare AI. This broad, player-coach role will align Juvare’s markets, products, shared platform capabilities, product adoption, and New Product Innovation.

Responsibilities

Lead, coach, and develop Juvare’s Platform and Vertical Product Managers.
Establish clear roles, decision rights, performance expectations, and operating rhythms for Product Managers.
Hold Product Managers accountable for customer problems, market strategy, differentiation, product health, adoption, and commercial outcomes.
Maintain an integrated portfolio roadmap and resolve cross-product priorities, investment tradeoffs, capability overlaps, and dependencies.
Partner with Engineering and Design to empower teams around clear problems and measurable customer and business outcomes.
Translate Juvare’s company strategy into a coherent portfolio strategy across Federal, SLED, Healthcare, Critical Infrastructure, and shared platform capabilities.
Build and institutionalize a repeatable Juvare Growth Playbook for net-new products, zero-to-one and one-to-many growth, adjacent-market expansion, and cross-sell and upsell.
Define the evidence required before investment, including strategic fit, validated customer need, market evidence, differentiation, funding, revenue potential, repeatability, technical feasibility, and delivery economics.
Own Juvare’s product-adoption measurement framework, observability, and Pendo operating model.
Own Juvare’s product data strategy, enabling embedded data that drives differentiated insights, AI capabilities, and commercial value.
Own the Product organization’s New Product Innovation process and serve as the primary Product Management counterpart to the NPI Accelerator Team.
Partner with the Accelerator to define product opportunity, target market, customer discovery, prototype objectives, pricing hypotheses, learning goals, and launch criteria.
Ensure new concepts are validated for customer value, commercial viability, strategic fit, usability, security, supportability, and repeatability.
Define graduation criteria and post-graduation ownership, roadmap, staffing, support, implementation, and go-to-market plans.
Maintain a transparent NPI portfolio and help scale successful offerings.
Own the vision, strategy, roadmap, prioritization, packaging, and performance of Juvare AI.
Define differentiated JAI value across Juvare’s markets and develop an integrated roadmap.
Prioritize JAI use cases based on customer value, market demand, data readiness, portfolio reuse, commercial potential, and operational outcomes.
Partner with Engineering, Architecture, Security, Legal, and Compliance to ensure JAI is secure, explainable, governable, auditable, and appropriate for regulated environments.
Establish and monitor measurable JAI adoption goals.
Work with Sales, Marketing, Customer Success, Services, and Support on JAI positioning, enablement, and adoption programs.
Maintain direct engagement with strategic customers, prospects, advisory groups, and customer-facing teams.
Ensure every major launch includes validated positioning, pricing, packaging, enablement, operational readiness, adoption targets, and post-launch measurement.
Connect customer needs and adoption evidence to platform investment and vertical roadmaps.
Represent Product Management in major customer, partner, executive, board, and investor discussions.
Establish clear accountability across Product Management and an integrated portfolio roadmap.
Implement a repeatable Growth Playbook and NPI process with clear investment, stage-gate, graduation, handoff, and scale criteria.
Build and lead customer advisory boards and practitioner communities.
Develop a focused JAI roadmap with measurable adoption and commercial objectives.
Establish a portfolio-wide product health and adoption framework in Pendo.
Improve activation, time to value, feature and workflow adoption, repeat usage, and customer referenceability.
Evaluate portfolio pricing and packaging strategy and recommend necessary actions.

Requirements

10+ years of product management experience, including enterprise B2B SaaS products.
4+ years leading and developing Product Managers or multidisciplinary product teams.
Demonstrated experience managing a complex portfolio across shared platforms, market-facing solutions, and multiple customer segments.
Experience taking products from early discovery and zero-to-one development through commercialization, adoption, and scale.
Demonstrated success with AI-, analytics-, automation-, or data-driven products and a strong understanding of agents, grounding, model evaluation, human oversight, explainability, and responsible AI.
Demonstrated experience operationalizing product analytics and adoption platforms—Pendo strongly preferred—including instrumentation, segmentation, dashboards, and in-app adoption programs, and turning usage data into product decisions.
Experience with pricing, packaging, go-to-market planning, customer adoption, and portfolio investment decisions, supported by strong commercial and financial judgment.
Ability to work effectively across Product, Engineering, Design, Sales, Marketing, Customer Success, Services, Security, and executive leadership.
Bachelor’s degree or equivalent professional experience.
Experience in GovTech, emergency management, healthcare technology, defense, critical infrastructure, or another regulated market.
Familiarity with FedRAMP, DoD IL5, or comparable compliance frameworks.
Experience building configurable platforms, workflow products, data exchange networks, analytics, or decision-support solutions.

Skills

Product Management
Enterprise B2B SaaS
AI
Analytics
Automation
Data-driven products
Agents
Grounding
Model evaluation
Human oversight
Explainability
Responsible AI
Product analytics
Pendo
Instrumentation
Segmentation
Dashboards
In-app adoption programs
Pricing
Packaging
Go-to-market planning
Customer adoption
Portfolio investment
Commercial judgment
Financial judgment
Collaboration
Configurable platforms
Workflow products
Data exchange networks
Decision-support solutions

Location

Atlanta, GA

Work Type

Full-time

Experience Level

10+ years of product management experience
4+ years leading and developing Product Managers

Education Level

Bachelor's degree
MBA or Master's degree preferred

About the Company

Juvare is a SaaS company focused on operational resilience, critical incident management, and mission coordination.
Our products serve state and local government, federal civilian and defense agencies, public and private healthcare organizations, and critical infrastructure operators.
Our portfolio includes WebEOC Nexus, the Unified Command Platform, Juvare Exchange, Juvare AI, HealthSuite, CrisisTrack, and related workflow, intelligence, communications, and recovery solutions.

Equal Opportunity

Juvare is deeply committed to building a diverse and inclusive team.
We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply.
As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce.
All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.
Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com.
The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.