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About the Role
Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR II – Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II – Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. This role will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and could also lead one or more PSR on site. The PSR II – Site Lead will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate.
Responsibilities
- Collect specimens according to established procedures, including drug screens, biometric screening, and insurance exams.
- Administer oral solutions according to established training.
- Research test/client information and confirm/verify all written and electronic orders using lab technology systems or directory of services.
- Complete all data entry requirements accurately, including patient registration and test order entry.
- Enter billing information and collect payments when required, safeguarding assets and credit card information.
- Process specimens, including labeling, centrifuging, splitting, and freezing as required by test order.
- Perform departmental-related clerical duties such as data entry, inventory, stocking supplies, and answering phones.
- Comply with departmental policies, protocols, and procedures, ensuring all staff members follow instructions.
- Perform verification of patient demographic information and initials, including patient signature post-venipuncture.
- Assist with compilation and submission of monthly statistics and data.
- Maintain all appropriate phlebotomy logs in a timely manner.
- Complete training courses and stay up-to-date with the latest phlebotomy techniques.
- Travel to Territory Manager meetings if held off-site or off normal shift.
- Participate in special projects and teams.
- Stay up-to-date on company communications and assist with the distribution of technical information.
- Perform Point of Care (POC) testing where needed and complete training/competency evaluations per SOP.
- Act as a mentor and resource for new employees, assisting with transition into the PSC work environment.
- Assist with periodic inventory counts and report shortages and problems.
- Assist with the preparation of schedules for the assigned workgroup or PSCs.
- Communicate professionally with clients to resolve or refer problems, prepare problem documentation, and report critical issues.
- Ensure staff follows all safety precautions.
- Assist supervisors with the implementation of SOPs for phlebotomy services.
- Ensure facilities are neat, clean, and in good repair, advising of required repairs and maintenance.
- Act as a coach, mentor, instructor, and resource advisor for new employees, and serve as the on-site point of contact for staff.
Requirements
- Three years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
- Keyboard/data entry experience.
- Flexible and available based on staffing needs, including weekends, holidays, on-call, and overtime.
- Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
- Travel and flexible hours required to work multiple locations and cover various sites with minimal notice.
- Ability to provide quality, error-free work in a fast-paced environment.
- Ability to work independently with minimal on-site supervision.
- Must demonstrate Superior Customer Focus.
- Ability to communicate openly and transparently with peers, supervisors, and patients.
- Ability to accelerate and embrace change.
- Knowledge of our business.
- Capable of handling multiple priorities in a high-volume setting.
- Must be able to make decisions based on established procedures and exercise good judgment.
- Committed to all Quest Diagnostics Policies & Procedures.
- Ability to effectively communicate in English.
Skills
- Phlebotomy skills to include pediatric and geriatric.
- Excellent phlebotomy skills.
- Customer service.
Location
- East Patchogue, NY
Work Type
- Full-time
- Part-time
Experience Level
- 3 years phlebotomy experience
- 2 years in a Patient Service Center environment preferred
Education Level
- High School Diploma or Equivalent
Salary/Compensations
- $25.80 - $27.65 / hour
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
About the Company
- Quest Diagnostics honors our service members and encourages veterans to apply.
- While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity
- Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.