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About the Role
The Security Attendant – Parking and Traffic Operations is responsible for maintaining a safe, secure, and orderly environment throughout the club’s parking areas, entrances, and surrounding property. This position directs incoming and outgoing traffic, monitors parking areas, assists members and guests with parking and transportation needs, and provides exceptional customer service consistent with the club’s standards.
Responsibilities
- Conduct systematic patrols of designated parking areas, entrances, and surrounding club property.
- Maintain an active and visible presence to deter unauthorized activity and protect vehicles and property.
- Monitor member, guest, and employee parking areas for suspicious behavior, safety concerns, and potential security incidents.
- Immediately report suspicious activity, accidents, security concerns, and incidents to the appropriate supervisor.
- Observe and report unauthorized parking, vehicle damage, unsafe conditions, and other violations of club procedures.
- Follow established security procedures and assist with emergency response activities.
- Assist Security and Facilities teams with access control procedures.
- Direct incoming and outgoing vehicle traffic to maintain safe and efficient traffic flow.
- Assist members and guests with locating designated parking areas and provide directions.
- Guide employees to park in designated employee parking areas.
- Monitor parking availability and help maintain orderly use of club parking facilities.
- Assist with traffic control during peak arrival and departure periods, special events, and other high-traffic situations.
- Maintain clear access to entrances, driveways, emergency routes, and designated loading areas.
- Provide courteous, professional, and attentive service to members, guests, and employees.
- Assist members and guests with entering and exiting vehicles when needed and appropriate.
- Provide golf cart transportation to and from vehicles as requested or directed.
- Offer directions and assistance while maintaining a welcoming and professional demeanor.
- Respond promptly to member, employee and guest requests within the scope of assigned responsibilities.
- Maintain clean, orderly, and safe parking areas, entrances, and surrounding walkways by identifying and reporting hazards.
- Immediately report maintenance issues, including damaged pavement, inadequate lighting, malfunctioning gates, damaged signage, and other facility concerns.
- Identify and communicate unsafe conditions that may create risks for members, guests, employees, or vehicles.
- Operate club golf carts and other assigned equipment safely and in accordance with established procedures.
- Maintain accurate incident reports, patrol logs, or other required documentation.
- Perform other appropriate duties as assigned by supervisors.
Requirements
- Ability to remain alert, observant, and attentive throughout assigned shifts.
- Ability to communicate clearly and professionally with members, guests, employees, and supervisors.
- Demonstrated reliability, punctuality, professionalism, and sound judgment.
- Ability to follow established security procedures, parking protocols, and supervisory instructions.
- Ability to identify, assess, and promptly report safety hazards and suspicious activity.
- Ability to work independently while remaining responsive to supervisory direction.
- Valid driver’s license and an acceptable driving record, if required for operation of club vehicles.
- Ability to obtain or maintain any security guard registration or licensing required by applicable law.
- Ability to work outdoors in hot, cold, humid, and changing weather conditions for extended periods.
- Ability to stand, walk, or sit for prolonged periods while monitoring parking areas and directing traffic.
- Ability to maintain sufficient visual awareness to monitor vehicles, pedestrians, and surrounding activity.
- Ability to communicate effectively in person and by radio or telephone.
- Ability to move throughout parking areas and club property and respond promptly to operational needs.
- Ability to assist members and guests with vehicle access and transportation within the physical requirements of the position.
- Ability to safely operate a golf cart and other assigned equipment.
- Ability to perform duties in an active environment with moving vehicles, pedestrian traffic, and varying levels of noise.
- Maintain dependable attendance and punctuality.
- Demonstrate a professional appearance and courteous conduct at all times.
- Remain attentive and actively engaged throughout the assigned shift.
- Follow all club policies, safety procedures, and supervisory instructions.
- Respond promptly to member and guest needs.
- Communicate incidents, hazards, and operational concerns without delay.
- Maintain a consistent security presence and contribute to a safe, organized, and welcoming club environment.
Skills
- Strong customer service skills
- Communication skills
- Interpersonal skills
Experience Level
- Previous security experience preferred
- Previous parking management experience preferred
- Previous hospitality experience preferred
- Previous customer service experience preferred
About the Company
- Westwood Country Club