Automotive Service Advisors
Huntington Jeep Chrysler Dodge Ram Hyundai Genesis · Halesite, NY, US
24 days agoImpress employers and recruiters.
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About the Role
As a Service Advisor, you will be the primary point of contact between our customers and service department. The ideal candidate is energetic, professional, organized, and passionate about delivering an exceptional customer experience while helping maintain efficient shop operations. If you thrive in a fast-paced dealership environment and enjoy building relationships with customers, we want to hear from you.
Responsibilities
- Greet customers promptly and professionally
- Listen to customer concerns and accurately document repair requests
- Recommend maintenance and repair services based on vehicle needs
- Communicate repair updates and timelines clearly with customers
- Coordinate with technicians and service management to ensure efficient workflow
- Prepare repair orders and estimates accurately
- Follow up with customers regarding vehicle status and completed repairs
- Deliver outstanding customer service throughout the repair process
- Help maintain high CSI and customer satisfaction scores
Requirements
- Previous automotive service advisor experience preferred
- Strong communication and customer service skills
- Ability to multitask and work efficiently in a fast-paced environment
- Experience with Dealertrack DMS is a plus
- Professional appearance and positive attitude
- Strong organizational and problem-solving skills
- Valid driver’s license required
- Team-oriented mindset with a strong work ethic
Skills
- Customer Service
- Communication
- Multitasking
- Organization
- Problem-solving
Location
- Huntington
Work Type
- Full-time
Experience Level
- Preferred previous automotive service advisor experience
Salary/Compensations
- Competitive compensation with bonuses
Benefits
- Health benefits
- Paid time off
- 401(k)
- Employee discounts on vehicles and services
- Ongoing training and development opportunities
About the Company
- Our dealerships have proudly served the Long Island community for decades and are committed to delivering exceptional customer experiences.
- As a family-owned and operated organization, we believe our employees are the foundation of our success and we are dedicated to providing a professional, supportive, and rewarding work environment.