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About the Role

The Sales Director will achieve and exceed sales plans, lead business development initiatives, and drive the sales team to consistently achieve or exceed sales targets. This role maximizes business opportunities by creating synergies and efficiency throughout the boutique, defines and implements business development strategies for High Jewelry, and collaborates with corporate departments to leverage business analysis and opportunities.

Responsibilities

Achieve and/or exceed Sales Plans and lead business development initiatives
Drive sales team to consistently achieve or exceed sales targets
Maximize business opportunities by creating synergies and efficiency throughout the entire boutique across all floors
Responsible for defining and implementing the business development strategy for High Jewelry in partnership with the HJ sales manager
Collaborate with all Corporate Departments (i.e. visual merchandising, merchandising, marketing, etc.) and communicate to Executives to leverage business analysis and opportunities
Develop a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
Partner with the Regional Client Engagement Director and the Boutique Client Engagement Director to implement Clienteling strategies to improve new client acquisition and loyal client retention
Actively promote networking activities including client events
Manage and develop team
Motivate and support the overall sales staff, including a team of managers and sales associates
Communicate strategic brand focuses to management team
Regularly conduct team meetings, ensuring that staff is aware of the targets and client experience best practices
Ensure that administrative and HR tasks (including but not limited to scheduling, payroll and overtime management) are being managed by the Managers on a regular basis
Actively recruit and maintain talent pipeline
Partner with the Boutique Director and other Managers in order to elaborate and implement the coaching and training strategy for the sales team
Lead the performance management process through regularly scheduled individual meetings with the Managers including biannual performance review
Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees
Responsible for creating a positive and united work environment amongst all staff
Ensure exceptional client experience and develop client relationships
Partner with Boutique Managers to ensure that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism
Partner with Managers and High Jewelry team to ensure development of long term client relationships resulting in increased business opportunities
Model luxury experience behavior and maintain a regular presence on the floor
Support boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs
Partner with Operations Manager and Service Salon Manager to ensure fluidity of operations
Daily set up and break down of boutique for opening/closing, as needed
Possess deep understanding and knowledge of brand and full range of all products and services to convey Cartier heritage and values
Promote the implementation of new technology based service tools
Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
Possess a full understanding of the relevant marketplace and client demographic
Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand

Requirements

A minimum of 10 years of management, especially in the field of luxury retail
Must be available to work retail hours including weekends
Ability to work in a fast-paced retail store environment
Flexible mindset with the ability to embrace changes
Proactive approach to analyzing business and human resource needs.
Ability to project an approachable and professional image in manner and demeanor

Skills

Strong leadership skills
Excellent analytical, organizational, and interpersonal communication skills
Ability to motivate and develop team as per Cartier's image
Additional language skills (Spanish, Mandarin, Portuguese, Russian) are a plus

Location

Mansions

Work Type

Retail

Experience Level

10+ years of management experience
Luxury retail experience

Education Level

MBA is preferred

Salary/Compensations

$160,000 to $170,000

Benefits

Medical, dental, and vision programs
Health savings and flexible spending accounts
Employee assistance program
Life insurance
Disability benefits
401(k) with employer match
Wellness reimbursement benefit
Paid time off
Volunteer time off days

About the Company

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
We Craft the Future!