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About the Role
Serve as a key point of contact for store operations and barber services, ensuring accurate content and developing tools for new initiatives. Foster a dynamic team environment by sharing knowledge and ensuring consistent training.
Responsibilities
- Manage stock and after-sales teams.
- Oversee cashier experience and efficiency.
- Ensure adherence to all group, Maison, and store policies, procedures, and guidelines.
- Supervise the communication and implementation of updated guidelines.
- Ensure store compliance with Group Security and Health & Safety guidelines.
- Integrate and implement store processes, connecting front-of-house and back-of-house operations.
- Develop innovative solutions and tools to support new operational processes.
- Organize and communicate store operating processes to internal and external stakeholders.
- Act as the primary point of contact for store maintenance.
- Oversee all store facility orders (supplies, uniforms, equipment, etc.).
- Manage the barber team to ensure a seamless client experience.
- Collaborate with Alfreds to provide client best F&B service and experience.
- Lead the implementation of new services and tools within the store.
- Ensure a seamless, omnichannel customer experience in-store.
- Facilitate the integration and implementation of new services and logistics processes.
- Optimize front-of-house and back-of-house processes for client-facing time and operational efficiency.
- Support the Store Manager in analyzing performance based on KPIs.
- Provide regular quantitative and qualitative reports on store performance.
- Stay up-to-date with industry best practices and innovations.
- Facilitate communication between project stakeholders and the store team for timely project implementation.
- Train and monitor the store team on project roll-outs.
- Track project performance, including KPIs and qualitative feedback.
- Coordinate team rotas, staffing levels, and team meetings.
- Monitor team engagement.
- Contribute to the onboarding of new team members.
- Foster team collaboration and promote flexibility through creative team activities.
- Act as an ambassador for the Maison, supporting the store's identity.
Requirements
- Well-rounded background in retailing luxury goods and operations management.
- Significant retail management experience within a luxury retail environment.
- Commercial awareness of the luxury market.
About the Company
- Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men.
- We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.