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About the Role

Responsible for customer satisfaction regarding orders, delivery performance, and quality. Acts as the liaison between sales, materials, production, and contract administration. This position provides the voice of the customer feedback to internal stakeholders. Responsible for handling all external communications with sales, distribution, and customers, with the exception of project-level orders once they are released to the factory for scheduling. Engages and collaborates closely with internal stakeholders to address questions, inquiries, and issues that arise from sales, distribution, and customers. Responsible for managing a designated geographic or account-based territory, serving as the primary point of contact for all value-stream orders. Oversees all order activity within assigned scope, excluding project-level orders; individual order value will not exceed $150,000. Ensures scheduled order accuracy and fulfillment, utilizing established business systems and applications to identify, escalate, and mitigate potential delivery risks. Drives continuous improvement by identifying opportunities to enhance efficiency, streamline processes, and elevate overall performance within the customer service function. Collaborates cross-functionally to support operational alignment, maintain service level expectations, and reinforce a high-quality customer experience.

Responsibilities

Provides timely and comprehensive communication to sales, distribution, and customers regarding schedule requests and overall order updates, primarily through Work Bench, and email requests
Ensures data integrity within AS400 by collaborating with sales, distribution, customers, and operations to support accurate On-Time Performance (OTP) metrics
Works closely with operations to understand shipment timing and customer-driven delays
Coordinates with sales, distribution, and customers as well as manufacturing to meet customer requirements while maintaining operational flow and procurement efficiency
Develops and utilizes effective follow-up processes to complete open status report requests with accuracy and timeliness
Proactively manages customer witness hold points to support achievement of customer required dates
Negotiates required dates with operations and advocates for customer needs for testing
May be required to obtain weights and dimensions for shipment purposes
Provides shipment tracking details
Works with contract administration for all FOCI/FOCN requests
Coordinate and facilitate meetings with sales, distribution, and customers

Requirements

4 yr degree in a business or technical curriculum with one year of technical or sales experience OR 2 yr degree in business or technical curriculum with two to five years experience, OR High School degree with six or more years of experience
Demonstrated capability with ERP and Work Bench systems preferred
Strong interpersonal abilities that foster positive working relationships
Exceptional customer service skills with a focus on responsiveness and support
Proficient in Microsoft Office applications
Outstanding verbal and written communication skills
Highly effective follow-up capabilities
Strong organizational skills with excellent time-management
Mechanical aptitude to gain knowledge of product
Strong negotiation skills
Familiarity with domestic shipping terms and conditions
Understanding of procurement processes
Knowledgeable about company structure and organizational processes
Skilled at understanding and anticipating end-user needs on an individual customer basis
Proven ability to perform well in high-pressure environments
A strong team player who is a quick learner, self-starter, and goal-driven

Skills

ERP
Work Bench
Microsoft Office
Negotiation
Customer Service
Communication
Organizational Skills
Time Management
Mechanical Aptitude
Follow-up

Location

Stamford, Connecticut

Work Type

Full-time

Experience Level

1-6+ years

Education Level

High School Diploma
2-year degree
4-year degree

Salary/Compensations

$58,400 to $87,200

Benefits

Health insurance
401(k)
Short-term disability
Long-term disability
Paid time off
Growth and developmental opportunities
Other incentive compensation programs

About the Company

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets.
Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries.
Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.
Businesses are organized in three distinct segments: Flow Technologies, Motion Technologies, and Connect and Control Technologies.

Equal Opportunity

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values.
Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement.
The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.