Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Design Operations Lead role.
Rezi rewrites your resume against Gen Digital Inc.'s job description. Free.
Tailor your resume to this Design Operations Lead role.
Rezi rewrites your resume against Gen Digital Inc.'s job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Design Operations Lead posting at Gen Digital Inc. — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Design Operations Lead posting at Gen Digital Inc. — free, in seconds.
About the Role
Support the day-to-day operations of Gen's global product design organization by improving workflows, tools, and systems. Bring structure to planning, delivery, handoffs, reviews, and team rituals to enhance visibility, consistency, and focus, ultimately helping teams deliver better customer outcomes.
Responsibilities
- Drive and facilitate core planning and collaboration cadences, including sprint planning, milestone reviews, retrospectives, and design critiques.
- Identify and implement workflow and process improvements, including automation, documentation, and tooling strategies.
- Partner with design leads to create clear timelines, milestone plans, and delivery checkpoints.
- Own and evolve project-tracking systems such as JIRA and Figma.
- Maintain team documentation, briefs, review records, and other operational resources.
- Create structure around design handoffs, stakeholder reviews, and team rituals.
- Support continuous improvement through feedback loops, retrospective facilitation, and structured iteration on processes.
Requirements
- 5-7 years of experience in design operations, UX programme coordination, project management, or a related role.
- Experience supporting a design, research, product, or similarly collaborative team in a complex organization.
- Experience improving workflows, planning cadences, documentation, or operational systems.
- Experience working with modern design and delivery tools, including Figma, JIRA, ClaudeCode.
Skills
- Strong communication and collaboration skills.
- Excellent organisation and attention to detail.
- Strong planning, facilitation, and project coordination skills.
- Ability to analyse how work gets done, identify friction, and turn improvements into practical, repeatable ways of working.
- Confidence learning and managing tools, systems, and documentation practices that support design teams.
Location
- London
Work Type
- Hybrid
Experience Level
- 5-7 years
Education Level
- Degree or equivalent practical experience in design operations, UX, project or programme management, business, or a related field.
Benefits
- Company-paid private medical insurance, dental and vision benefits.
- Access to mental health and wellbeing support through our Employee Assistance Programme (EAP).
- Group Personal Pension Plan with auto-enrolment.
- Opportunity to purchase Gen stock through our Employee Stock Purchase Plan (ESPP).
- Unlimited Paid Time Off (after statutory annual leave is used).
- Company holidays.
- Range of leave options to support personal and family needs.
- Tuition Reimbursement up to £5,150 per calendar year.
- Wellness Reimbursement up to $450 per year.
- Sustainability Allowance of $500 annually.
- Access to adoption assistance, family support services, legal assistance plans and exclusive employee discounts.
About the Company
- Gen is a global force committed to ensuring everyone can live their lives digitally safe.
- Our family of brands includes Norton, Avast, LifeLock, Avira, AVG, ReputationDefender and CCleaner.
- We unite bright minds, sharp tech, and diverse thinking to protect over 500 million people.
- We foster an inclusive workplace where well-being and balance are priorities.
- We encourage bold ideas and passion.
Equal Opportunity
- Gen is an equal opportunity employer, and we're committed to fair, inclusive practices at every stage of the candidate and employee journey.
- Employment decisions are based on merit, experience and business needs.