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About the Role
We are looking for a Client Experience Leader to join our Store team. This role is responsible for coaching Style Advisors and Specialists to maximize personal sales productivity, developing and maintaining in-store and after-sales service standards, and ensuring all Clientele Development activities are executed.
Responsibilities
- Coach Style Advisors and Specialists to maximize personal sales productivity
- Develop and maintain in-store and after sales service standards
- Ensure that all Clientele Development activities are executed
- Adopt role of Eagle on the Floor and practice EID behaviours
- Drive adoption of Herringbone and the meeting of digital sales goals
- Ensure Advisors are building omni-channel clients by assisting through all channels (in-store, online, and
- Promote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation steps
- Hire and train new Clothing Advisors and Specialists
- Administer training programs and ensure all required On-boarding and assigned training is completed
- Hold one-on-one meetings and complete performance assessments
- Ensure team alignment to all store and operational policy/procedures and cultural standards
- Ensure team alignment on store protection and LP policies and standards
Requirements
- A minimum of 3 years of retail experience with leadership capacity in managing a store/department
- A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience
- Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
- Experience in the retail industry is preferred
- Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team
- A welcoming and inclusive mindset, and a passion for emulating and upholding our core values
Skills
- Clientele Development
- Digital Sales
- Omni-channel client building
- Coaching
- Performance Management
- Retail Operations
- Business Acumen
- Luxury Retail
Location
- Toronto, Ontario
Work Type
- Full-Time
- Permanent
Experience Level
- 3 years of retail experience with leadership capacity
Salary/Compensations
- $65,000 - $75,000 + bonus
Benefits
- Competitive pay program
- Opportunities to additionally earn monthly and annual Team bonuses
- Best in industry discounts and special purchase opportunities
- A comprehensive flexible benefits package
- Pension and Group RRSP Programs that grow with you
- A modern, digitally advanced workplace
- A coach committed to supporting the achievement of your personal career goals
- A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
- An employer that values internal growth and promotion and is committed to succession planning for your future
About the Company
- Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation.
- We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.
- We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
Equal Opportunity
- Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment.
- In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process.
- If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.