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About the Role
We are looking for a Head of Engineering (Operations) to bridge engineering excellence and business strategy, building resilient, high-performing systems. This role involves owning and delivering the technical strategy and roadmap for operational systems, guiding architectural decisions, and leading the development of customer-facing AI and agentic services.
Responsibilities
- Owning and delivering the technical strategy and roadmap for operational systems, aligned directly with business priorities.
- Guiding and approving architectural decisions and making high-quality build-versus-buy choices considering Total Cost of Ownership.
- Leading the development, delivery, standards, and architecture for customer-facing AI and agentic services.
- Ensuring engineering teams consistently deliver high-quality, valuable work at a healthy, sustainable pace.
- Establishing Service Level Objectives (SLOs) and using data to measure and boost the customer and business impact of your teams.
- Managing up to 6 direct reports, setting clear expectations, recognising success, addressing performance swiftly, and providing the context needed for effective team decision-making.
- Overseeing headcount, forecasting, and budgets for your engineering area.
Requirements
- Proven ability to lead, inspire, and grow large teams (up to 6 direct reports including Senior Engineering Managers and Engineering Managers) while driving high engagement and performance.
- Skilled at cutting through complexity to make things simple, treating Total Cost of Ownership (TCO) as a primary metric for build-versus-buy decisions.
- Demonstrable experience taking customer-facing AI/LLM-based agentic services into production, with a clear vision of where automation adds value and where humans must stay in the loop.
- Deeply passionate about best practices including agile, TDD, continuous delivery, microservices, event-driven architecture, domain-driven design, and operability.
- Knowledgeable and close enough to technology to guide architectures built on Go, React, Kubernetes, Terraform, and AWS.
- Ideally experienced in energy, telecoms, payments, insurance, or finance sectors.
- Data-led in decision making and highly skilled at building strong relationships and influencing stakeholders across the business.
Skills
- AI/LLM-based agentic services
- Agile
- TDD
- Continuous delivery
- Microservices
- Event-driven architecture
- Domain-driven design
- Operability
- Go
- React
- Kubernetes
- Terraform
- AWS
- Stakeholder management
- Data analysis
Location
- London
Work Type
- Remote-first
- Hybrid
Experience Level
- Senior leadership
Salary/Compensations
- Competitive salary benchmarked against the industry
- Annual discretionary bonus ranging from 15-40%
Benefits
- 25 days holiday plus bank holidays (increasing with tenure)
- Option to trade up to five days holiday each year
- UW discounts
- Matched-contribution pension scheme
- Life assurance (up to 4x salary)
- Family-first policies
- Flexible benefits allowance (private health insurance, dental insurance, or gym membership)
- Eight-week paid sabbatical after four years of service
- Dedicated learning and development budget
- Bi-annual promotion cycles
- Belonging groups
- Company-wide celebrations
About the Company
- UW is on a mission to take the headache out of utilities by providing energy, broadband, mobile, and insurance in one place with significant savings.
- The company aims to double in size while helping people save time and money.
- UW puts people first.
Equal Opportunity
- We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone.
- You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.
- All requests for support will be carefully and fairly considered.
- Background checks are required for successful candidates.