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About the Role

As a ServiceNow Transformation & Advisory Consultant, you will optimize and transform critical business workflows for global market leaders, delivering end-to-end transformation projects from strategic value assessments to complex ServiceNow implementations.

Responsibilities

Provide expert, experience-supported advice on process optimization and operating model transformation using the ServiceNow platform.
Lead the design and delivery of ServiceNow solutions that directly enable clients' strategic business outcomes.
Apply deep industry subject matter expertise across diverse sectors to tailor solutions.
Cultivate and expand trusted advisor relationships with clients.
Contribute expertise to grow our global consulting capability, coaching colleagues, and staying ahead of market trends.
Support bid responses and identify new opportunities to expand our impact with clients.

Requirements

5+ years of ServiceNow mastery with hands-on expertise across at least 3 core ServiceNow modules.
A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry.
Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition.
Experience in managing organizational change and driving adoption for technology transformations.
Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders.
Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s)).
Willingness to travel to client sites as required.

Skills

ServiceNow platform skills
Process automation
Stakeholder management
Problem-solving
Analytical thinking
Written and verbal communication

Location

London

Work Type

Full-time
Onsite

Experience Level

Senior

Education Level

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) in relevant modules (highly preferred)
PMP, Prince2, SAFe, or other Scaled Agile certifications (valuable)
PROSCI, TBM (Technology Business Management) (desired)

Benefits

Industry-leading compensation and benefits
Top training and development opportunities

About the Company

Infosys Consulting is a globally renowned management consulting firm focused on industry disruption and cutting-edge technology.
We work with market-leading brands across various sectors.
Our culture is inclusive and entrepreneurial.
We offer global reach through our partnership with Infosys.
Our core values are Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence (IC-LIFE).
Recognized as one of the UK’s top firms by the Financial Times and Forbes.
Recognized on Germany’s top employers list for 2023.
Named on Management Consulting Magazine’s list of Best Firms to Work for.
Recognized by the Top Employers Institute for exceptional employee conditions across Europe for five consecutive years.