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About the Role
gTech Ads is responsible for all support and media and technical services for customers across Google's Ad products stack. We help customers maximize their use of Ad and Publisher products and guide them when they need assistance. Our services range from enabling better self-help and in-product support to providing better support through interactions, setting up accounts, implementing ad campaigns, and offering media solutions for customers' business and marketing needs. We also provide complex technical and measurement solutions with consultative support for large customers. These solutions can be bespoke and customized or scalable for millions of customers globally. We partner with Sales, Product, and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance client experience, ensuring customers achieve the best return on investment with Google and remain a trusted partner.
Responsibilities
- Lead the Product Deployment Engineering (PDE) team for YouTube+ across Australia and New Zealand, managing a matrixed organization through joint planning, Objectives and Key Results (OKRs), and success metrics.
- Partner with cross-functional leadership, including sales, specialists, GTM, to align on customer interventions, drive product adoption, and unlock revenue pipeline opportunities.
- Own service delivery and planning for AUNZ Large Customer Sales (LCS) customers, pioneering new integrated media and technical support constructs in collaboration with key internal stakeholders.
- Manage strategic stakeholder relationships, advising external C-level clients and internal executives to resolve complex escalations and ensure exceptional customer satisfaction.
- Provide deep technical and market expertise in systems infrastructure, AI fluency, video measurement, and Media Mix Modeling to drive full adoption of Google products.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 15 years of experience in a technical project management or a customer-facing role.
- 5 years of experience in people management.
Skills
- Experience leading and mentoring technical teams.
- Proven technical background in web architectures, Application Programming Interfaces (APIs), data pipelines, and systems design.
- Practical experience integrating machine learning or AI-motivated solutions into commercial workflows.
- Track record of acting as a trusted advisor to C-level and agency leadership.
- Translating complex technical architectures into strategic media and business outcomes.
- Deep familiarity with the Australia and New Zealand media landscape, key agency holding groups, enterprise client challenges, and local industry governance/measurement bodies.
- Demonstrated domain expertise in video advertising effectiveness, cross-media measurement methodologies, Media Mix Modeling, Brand Lift studies, or attribution modeling.
- Technical expert, media strategist, and collaborative leader.
- Navigating cross-functional partnerships across Business, Product Management, Engineering, and Regional Go-To-Market (GTM) teams.
- Bridging product capability gaps.
- Architecting functional prototypes.
- Delivering the last mile of complex Google product deployment for Australia-New Zealand's (AuNZ’s) largest advertisers.
- Systems infrastructure expertise.
- AI fluency.
- Video measurement expertise.
- Media Mix Modeling expertise.
Location
- Australia
- New Zealand
Work Type
- Full-time
Experience Level
- 15 years of experience in a technical project management or a customer-facing role
- 5 years of experience in people management
Education Level
- Bachelor’s degree or equivalent practical experience
About the Company
- Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life.
- Our teams of trusted advisors support customers globally.
- Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs.
- Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.