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About the Role

This role involves supporting local authorities and contributing to the delivery of vital democratic services by helping customers and colleagues maximize the value of Civica’s electoral software products through engaging training.

Responsibilities

Design and develop engaging product training for delivery through e-learning, Microsoft Teams and face-to-face sessions.
Deliver clear and effective training on Civica Xpress and Civica Electoral Management products to customers and internal colleagues.
Create and maintain training guides, exercises, workshops, documentation and online learning content.
Support customers with product-related questions, providing guidance remotely and at customer locations.
Build knowledge of Civica’s electoral products, electoral services and relevant legislation to ensure training remains accurate and up to date.
Deliver product demonstrations to prospective customers and contribute to user groups and conferences.
Work collaboratively with the Xpress Support team, including providing additional customer support during busy election periods.

Requirements

Experience delivering software, product or technology-based training, including creating training guides, learning materials or e-learning content.
Confident presentation and facilitation skills, with the ability to explain technical information clearly to audiences with different levels of experience.
Strong written and verbal communication skills, alongside a customer-focused and supportive approach.
Good general IT skills, including experience with presentation, word-processing, spreadsheet and online collaboration tools.
Proactive, organised and self-motivated, with the ability to manage competing priorities independently and a willingness to learn Civica’s products and the electoral services environment.

Skills

Software training
E-learning content development
Presentation skills
Facilitation skills
Written communication
Verbal communication
Customer focus
IT skills
Microsoft Teams
Word processing
Spreadsheet software
Online collaboration tools

Location

Customer locations

Work Type

Remote
Face-to-face

Experience Level

Not specified

Education Level

Not specified

Benefits

25 Days Annual Leave + bank holidays
Option to buy up to 10 extra days of leave
Up to 3 extra days off for volunteering
5% employer match pension contributions
Up to 75% salary cover income protection for long-term illness
4x salary life assurance
£25,000 critical illness cover (extendable to dependents)
Affinity Groups
Bounty Bonus referral program

About the Company

Civica makes software that helps deliver critical services for citizens globally.
Over 5,000 public bodies use Civica's software.
Aims to be a GovTech champion everywhere it works.
Has 21 years of continuous growth and success.
Passionate about using technology in public services to improve outcomes for citizens and public sector organizations.

Equal Opportunity

Committed to building an inclusive and diverse workplace where everyone feels valued and supported.
Welcomes applicants from all backgrounds, cultures, and experiences.
Equal opportunity employer.
Does not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic.
Recruitment process designed to ensure fairness and transparency.
Provides adjustments or accommodations for the recruitment process upon request.