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About the Role

We are looking for an individual interested in working in a fast-paced call center environment to help deliver best-in-class service to our broker partners. After completing a comprehensive training program, you will help serve the personal insurance needs of our internal and external customers. This includes handling business transactions via phone and email, and carrying out online transactions including quoting new business, issuing new lines, processing billing changes, and various endorsement requests. Customer Service Representatives build strong broker relationships by providing guidance and knowledge of Chubb products and services, problem-solving, and cross-selling and up-selling on incoming calls and emails.

Responsibilities

Communicate with brokers via e-mail and phone (on average 30-40 inbound calls per day)
Respond to and handle broker requests for new business lines, endorsements, and renewal policies while providing superior customer service
Provide quotes to brokers and cross-sell coverage to round out accounts
Conduct regular follow-up with brokers for additional policy/client information
Review incoming requests, making appropriate decisions and processing accordingly
File set-up and maintenance on personal risk system
Ongoing liaison with underwriters regarding decisions on accounts
Ensure ability to work different contact center shifts within the business hours of 8:30 am to 7:00 pm, as scheduled by supervisor
Learn the basic concepts of Personal Lines insurance and Chubb products (home, auto, valuable articles/collectibles, etc.)
Additional tasks as assigned

Requirements

Bilingualism required (French and English)
College/university degree or equivalent insurance-related education is an asset
Previous experience in a high-volume contact center with a focus on decision making is an asset
Previous insurance or financial services experience is an asset, as are CIP courses or a willingness to take CIP courses through the Insurance Institute
Proven customer service skills and ability to work well with people
Excellent verbal and written communication skills
Proven ability to solve problems independently and with success
Ability to work well in a team and to function in a multi-task environment
Aptitude for evaluating, analyzing, and interpreting information
Ability to prioritize, work efficiently within tight timelines and is adaptable to change
Strong organizational and time management skills with the ability to follow-up independently
High degree of comfort in working with numbers and computer systems

Skills

Customer service
Problem-solving
Communication (verbal and written)
Teamwork
Multi-tasking
Evaluating, analyzing, and interpreting information
Prioritization
Time management
Organizational skills
Working with numbers
Working with computer systems

Location

Onsite

Work Type

Full-time

Experience Level

Entry Level
Mid Level

Education Level

College/University Degree

About the Company

Chubb is a world leader in insurance.
With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Equal Opportunity

At Chubb we are committed to providing equal employment opportunities to all employees and applicants.
It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job.
If you require an accommodation during the hiring process or upon hire, please inform Human Resources.
If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.