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About the Role
This role involves overseeing branch and virtual office operations, ensuring high-quality service delivery, and fostering a positive workplace culture. The position also requires ensuring compliance with regulatory standards and leading client satisfaction initiatives.
Responsibilities
- Provide leadership, supervision, coaching, and performance management for administrative, recruitment, licensed, and unlicensed employees.
- Oversee all branch and virtual office operations, including workforce planning, scheduling, resource allocation, workflow optimization, and operational effectiveness.
- Support recruitment, selection, onboarding, orientation, training, employee development, performance reviews, discipline, and other human resources processes.
- Foster a positive, accountable, and collaborative workplace culture.
- Ensure compliance with the Standards of Practice of applicable provincial regulatory bodies and liaise with regulatory authorities, government programs, funders, clients, and other stakeholders.
- Lead client satisfaction and quality assurance initiatives, ensuring concerns, complaints, and service issues are addressed, resolved, documented, and reported.
- Develop, implement, monitor, and improve operational policies, procedures, performance metrics, quality indicators, and audit action plans.
- Analyze operational and financial data to identify trends, improve efficiencies, support budgeting and forecasting, and monitor branch performance.
- Coordinate and maintain employee education, competency, in-service training, and continuing professional development programs.
- Support Modified Work Programs, Health & Safety initiatives, and disability management activities.
- Assist with business development, marketing initiatives, contract development, and community engagement activities.
- Support Management Review processes through the preparation of operational, quality, financial, and performance reports.
- Manage administrative and operational financial processes, including invoice reconciliation, approval workflows, and monitoring operational expenditures.
- Participate in and support the organization's Quality Management System, continuous improvement programs, accreditation requirements, and operational excellence initiatives.
- Serve as the on-call Registered Nurse and provide support to on-call scheduling teams.
- Maintain the confidentiality of client, employee, and corporate information.
- Adhere to all company policies, procedures, professional standards, and legislative requirements.
- Participate in ongoing internal and external education and professional development activities.
- Promote a culture of workplace safety by identifying and reporting hazards, participating in Health & Safety activities, and ensuring Accident Reports are completed.
- Perform other related duties and responsibilities as assigned.
- Demonstrate knowledge of Standards of Practice guidelines of Provincial regulating body.
- Responsible for overseeing the performance management of all field-based licensed and unlicensed staff.
- Clinical Practice oversight, ensuring nurses adhere to professional standards policies, procedures, and client-specific requirements.
- Competency management, including identifying training needs and ensuring staff maintain required certifications and competencies.
- Clinical coaching and mentorship for field nurses.
- Perform additional duties as required.
Requirements
- Graduation from an accredited School of Nursing, preferably with a Bachelor of Nursing degree.
- Current registration with the provincial regulating body.
- At least five years of recent experience with progressive responsibilities as a Nursing Supervisor, preferably in a Northern setting.
- Strong track record in leading the development and evaluation of training programs.
- Demonstrated ability to handle all aspects of human resources and interpret company policies and procedures.
- Experience in business development preferred.
- Must be fluent in both English and French and able to write in both official languages.
- Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent format.
- Ability to work independently and effectively lead a team.
- Above average report writing and communication skills with both Field and Administrative employees.
- Valid driver’s license.
- Evidence of current CPR certification.
- Solid knowledge of the principles, practices, and methods of nursing and service delivery to clients as well as program development, implementation and evaluation.
- Internal candidates must have a track record of achievement in dealing with clients and employees and have consistently shown above average initiative.
- Successful internal candidates must complete a six-month probationary period specific to the Manager of Clinical Practice position.
- Demonstrate ongoing competency in completing all duties and responsibilities as detailed in this job description, in response to changes by the provincial regulating body, as well as agreed upon specific goals and objectives.
Skills
- Leadership
- Supervision
- Coaching
- Performance Management
- Workforce Planning
- Scheduling
- Resource Allocation
- Workflow Optimization
- Recruitment
- Selection
- Onboarding
- Orientation
- Training
- Employee Development
- Performance Reviews
- Discipline
- Human Resources Processes
- Communication
- Mentorship
- Staff Engagement
- Continuous Improvement
- Client Satisfaction
- Quality Assurance
- Policy Development
- Procedure Development
- Performance Metrics
- Quality Indicators
- Audit Planning
- Data Analysis
- Budgeting
- Forecasting
- Education Coordination
- Competency Management
- In-service Training
- Continuing Professional Development
- Modified Work Programs
- Health & Safety Initiatives
- Disability Management
- Business Development
- Marketing
- Contract Development
- Community Engagement
- Report Preparation
- Financial Management
- Invoice Reconciliation
- Approval Workflows
- Expenditure Monitoring
- Quality Management Systems
- Accreditation
- Operational Excellence
- Registered Nurse duties
- Confidentiality
- Workplace Safety
- Hazard Identification
- Accident Reporting
- English Fluency
- French Fluency
- Interpersonal Skills
- Independent Work
- Team Leadership
- Report Writing
- Driver's License
- CPR Certification
- Nursing Principles
- Service Delivery
- Program Development
- Program Implementation
- Program Evaluation
Experience Level
- At least five years of recent experience with progressive responsibilities as a Nursing Supervisor
Education Level
- Graduation from an accredited School of Nursing
- Bachelor of Nursing degree
Salary/Compensations
- $85,000 - $90,000