Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Resident Services Manager I role.
Rezi rewrites your resume against Windsor Communities's job description. Free.
Tailor your resume to this Resident Services Manager I role.
Rezi rewrites your resume against Windsor Communities's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Resident Services Manager I posting at Windsor Communities — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Resident Services Manager I posting at Windsor Communities — free, in seconds.
About the Role
Oversee the smooth operation of our community, ensuring an exceptional customer experience and fostering a strong sense of community. Prioritize move-in satisfaction, renewal acquisition, and serve as the primary liaison to the Support Services Team. Work closely with the Sales Leadership team to ensure a smooth customer transition from prospect to resident. Create a warm and inviting environment, organize resident appreciation events, and maintain an engaging social media presence to build a vibrant community.
Responsibilities
- Ensure timely response to resolve or escalate resident issues appropriately.
- Lead resident package management efforts.
- Prepare move-in day documentation, inspections, and necessary steps for a seamless move-in experience.
- Conduct post-move in communication to residents to ensure customer satisfaction.
- Partner with Service Manager to monitor the Work Order Program and conduct post work order follow-ups.
- Process monthly invoices in adherence to the Procurement Policy.
- Proactively monitor expenses and adjust spending in accordance with monthly operating budgets.
- Detail monthly variances in the operating statement with corresponding recommendations.
- Assist in the management of Funnel CRM queue management.
- Ensure the success of unguided prospect tours through signage, apartment preparation, and greeting.
- Review maintenance schedules to efficiently handle move-outs and ensure timely preparation for move-ins.
- Manage the notice to vacate process, overseeing paperwork and system actions.
- Partner with the Prior Resident Support team by providing necessary information and overseeing move-out inspections.
- Weekend work may be required.
- Maintain close partnership with Service Manager to positively impact communication and processes around the Work Order and Make Ready Maintenance Program.
Requirements
- 2-3 years sales experience in a retail, hospitality, or multi-family environment.
- Microsoft Office skills.
- Three years related experience and/or training; or equivalent combination of education and experience.
- Experience working in a multifamily environment and/or property management operations.
- Knowledge of Microsoft Office 365 required.
- Transferable apartment industry sales related experience preferred.
- Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams).
- Working knowledge of property management and prop-tech systems.
Skills
- Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams)
- Property management systems
- Prop-tech systems
- Funnel CRM (preferred)
- Microsoft Office 365
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 2-3 years sales experience
- Three years related experience
Education Level
- Undergraduate degree preferred
Salary/Compensations
- Starting at $28/hour or $58,240 annually
- Full range $28 - $38.96 hourly
- Total Starting Annual Compensation Potential: $69,888 ($58,240 base + $11,648 bonus potential)
Benefits
- Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
- 1 hour of paid sick and safe time for every 30 hours worked.
- 10 days of paid vacation time accrued bi-weekly.
- 6 weeks of paid parental leave after completing one year of employment.
- 10 paid holidays annually.
- Up to 3 floating days.
- Opportunities for growth and development.
About the Company
- Windsor Communities is the recipient of the 2025 Kingsley Excellence Award for Overall Customer Service.
- Windsor Communities provides training, mentoring, growth, and advancement opportunities.
- Windsor Communities is dedicated to creating exceptional experiences for both residents and associates.
- Join a growing organization that embodies core values of “Accountable, Inclusive, Energizing and Courageous.”
- Windsor's mission is to create communities where people feel truly cared for.
Equal Opportunity
- The company participates in the federal government’s E-Verify program.
- Windsor Property Management Company is an Equal Opportunity Employer.