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About the Role
The Patient Representative Floater is the primary point of contact for front office operations, assisting the Practice Site Administrator with various tasks and ensuring smooth daily operations across multiple locations.
Responsibilities
- Travel to designated locations assigned by regional managers weekly.
- Cover for patient representatives, switchboard, and surgical coordinators during PTO, FMLA, and open positions.
- Assist the Practice Site Administrator with all assigned tasks.
- Support the operations department with special projects and new staff training.
- Participate in merger and acquisition training and go-live support.
- Prepare offices daily by turning on equipment, taking phones off service, and collecting messages.
- Answer incoming phone calls, book appointments for physicians, allergy, and audiology services, and take messages.
- Generate and update daily schedules, maintaining accurate records of weekly logs (no-shows, double bookings).
- Greet incoming patients, ensure new patients complete necessary paperwork, and accurately key in all information.
- Scan patient paperwork into the EHR system.
- Verify insurance coverage, update patient demographic information, and ensure all records are current.
- Confirm that all HMO patients have a valid referral before their appointment.
- Create and update patient EHR charts.
- Collect and distribute incoming faxes, mail, and deliveries.
- Maintain a neat waiting room.
- Ensure phones are on service, inform service of on-call personnel, and lock all doors at closing.
Requirements
- Must be able to work independently.
- Must be willing to travel.
- Able to deal with varied types of people.
- Willing to help the Department in crunch situations.
- Able to handle multiple responsibilities and prioritize them well.
- Flexible work hours.
Location
- New York City
- Hoboken
Work Type
- Full-Time
- Floater
Salary/Compensations
- $21/hr
Benefits
- Medical, Dental, and Vision insurance
- Company-paid long-term disability
- Flexible Spending Account (FSA)
- Company-paid life insurance and voluntary life insurance
- 401(k)
- Pet insurance
About the Company
- ENT and Allergy Associates (ENTA) is the largest ENT, Allergy, and Audiology practice in the country, with over 475 clinicians practicing across 70+ clinical locations in New York, New Jersey, Pennsylvania, and Texas.
- Each ENTA clinical office is comprised of world-class physicians who are specialists and sub-specialists in their respective fields, delivering the highest level of expertise and care to patients of all ages.
- Our comprehensive services include Adult and Pediatric ENT and Allergy, Voice and Swallowing, Advanced Sinus and Skull Base Surgery, Facial Plastics and Reconstructive Surgery, Treatment of Inner Ear Disorders and Dizziness, Asthma-related services, Diagnostic Audiology and Hearing Aid Dispensing, Sleep and CT Services.
- ENTA is affiliated with some of the most prestigious medical institutions in the world. Each year, ENTA physicians are recognized as “Top Doctors” by Castle Connolly, reflecting our strong commitment to exceptional patient care and clinical excellence.
- Backed by over 25 years of experience, Hümi (formerly Quality Medical Management Services USA, LLC, or QMMS USA) specializes in healthcare management and consultancy across practice operations and management, technology, revenue cycle, compliance, HR management, and business applications.
- With a seasoned team and a commitment to excellence, Hümi delivers cutting-edge healthcare business management solutions.
- By implementing best practices at every step, Hümi ensures measurable success for its clients.
- At its core, Hümi represents the human side of healthcare, where operational excellence meets a people-first philosophy.
Equal Opportunity
- ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.