Relationship Management Associate – EMEA Platforms Service and Relationship Support
T. Rowe Price · GB
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About the Role
This position will provide servicing and relationship sales support to the EMEA Distribution efforts in building out the distribution footprint of T. Rowe Price European products via external platforms and online brokerage firms. The long-term development opportunity for this role is to take responsibility for selected platforms and to be given responsibility for developing specific distribution and proposition opportunities.
Responsibilities
- Provide platform relationship and service support.
- Work extensively with internal teams to deliver sales support activities including compliance, legal, client services and operations, product and pricing, marketing, and investment teams.
- Manage day-to-day requirements of EMEA platforms, support onboarding of new platforms, and onboard new funds and ETFs to platforms.
- Complete fund launch questionnaires, RFPs, and Due Diligence.
- Support marketing activities.
- Build a solid understanding of and relationships with key internal stakeholders supporting fund delivery through platforms.
- Use internal relationships to drive clear process and defined roles and responsibilities within the target operating model for working with platforms.
- Develop a strong understanding of applicable investment vehicle structures, commercial arrangements, and regulatory and market needs associated with fund/product distribution.
- Provide oversight of Salesforce, including platform contacts management, pipeline and fund distribution footprint management, data quality, data and system enhancements, and issues resolution for platforms and their users/clients.
- Interpret system data and communicate findings to others, explaining the role of platforms versus their clients.
- Provide input on evolving internal tools and systems to enhance understanding of the role of platforms versus clients.
- Anticipate needs of relationship managers to aid sales and servicing efforts.
- Proactively manage initiatives and ideas to drive growth and equip relationship managers with tools/information.
- Research opportunities, stay informed about industry trends, competitor activities, and regulatory changes.
- Ensure EMEA Distribution Teams have insight into working with platforms to develop effective solutions and plan/prioritize efforts.
- Assist in preparation for relationship and commercial proposition meetings, including research, presentations, and approvals.
- Develop customized deliverables to address specific questions.
- Follow up with meeting or event attendees and ad hoc queries.
- Collate performance information and coordinate internal stakeholders.
- Ensure all action items are followed up and recorded within the CRM system, Salesforce.
- Work with other RMAs to establish best practices and process improvements.
- Support the education of RMAs on how to support their teams and clients when business is directed via platforms.
- Support sales in analyzing platform data and tracking progress on underlying accounts.
- Liaise with EMEA brand and market research functions in planning research activities to capture feedback from key external platforms.
- Take ownership of action follow-up related to research.
- Input to event or campaign planning from a platform perspective to ensure smooth follow-up for new incoming business from event lead-generation.
- Attend selected platform events, industry forums, and client/platform meetings to follow up with clients/industry participants and internally as assigned.
- Manage various projects of different sizes and complexity, helping determine efficient solutions and ensuring project constraints are taken into account.
Requirements
- Around 3+ years related experience from an Asset Management background.
- Demonstrated collaborative skills with the ability to establish genuine, strong relationships with internal and external clients.
- Demonstrate high ethical standards in all interactions.
- Demonstrate strong desire to undertake relationship management support activities as well as client servicing.
- Ability to work with clients across the value chain.
- Enthusiasm to understand and drive improvement through fund distribution value chains.
- Ability to review data, use CRM and other enablement tools.
- High levels of attention to detail and accuracy.
- Solid understanding of and interest in financial market operational dynamics and financial markets.
- Proven client-facing and commercial relationship management skills.
- Sound judgement and problem-solving skills.
- Ability to quickly identify internal and external client needs/expectations and propose relevant solutions.
- Ability to work independently to solve for challenges or client needs.
- Agility and demonstrated ability to comprehend and effectively adapt to new internal/external client information and situations.
- Effective and proactive communication (presentation, verbal and written), team work and influencing skills.
- Capacity to effectively prioritize, manage and deliver on multiple tasks/projects, both strategic and tactical.
- Excellent organization and time management skills.
Skills
- Fund distribution
- ETF brokerage
- Platform landscape in EMEA
- Servicing and relationship support
- Salesforce
- Data analysis
- Communication
- Teamwork
- Influencing
- Prioritization
- Time management
- Organization
Location
- EMEA
Work Type
- Hybrid
- Up to one day a week from home
Experience Level
- 3+ years related experience
Education Level
- IMC or equivalent qualification
Benefits
- Opportunities to support career path
- Compensation
- Benefits
- Flexibility
About the Company
- T. Rowe Price is a premier global asset management organization with more than 85 years of experience.
- They provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors.
- They take an active, independent approach to investing, offering a dynamic perspective and meaningful partnership.
- They believe doing the right thing for clients and associates is good business.
- They offer opportunities to create real impact at work and in the community.
- They foster a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Equal Opportunity
- T. Rowe Price thrives because its company culture is built on inclusion and sustains a work environment where associates can bring their best selves to work every day.
- The backgrounds, talents, and experiences of global associates allow the company to embrace new ideas and perspectives that move business priorities forward and enable strong client outcomes.
- Associates can expect equal opportunity and fair and consistent treatment for all.
- T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race.
- The company's continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.