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About the Role
Wolters Kluwer is seeking a dedicated professional to manage existing customer relationships within the tax advisory and SME markets. This role focuses on identifying customer needs to enhance their productivity and profitability, fostering continuous process development through collaboration with the consulting team, and providing ongoing support and consultation post-migration. The position involves regular customer contact to understand individual needs and identify upselling opportunities, achieving sales targets, and developing the assigned sales territory. You will also represent the company and its software portfolio to key decision-makers.
Responsibilities
- Manage existing customer relationships in the tax advisory and SME markets.
- Identify customer needs to increase their productivity and profitability.
- Collaborate with the consulting team to motivate customers for continuous process development.
- Provide ongoing support and consultation to customers after successful migration.
- Develop an understanding of individual customer needs through regular contact to offer suitable solutions.
- Analyze existing customer base to identify upselling potential for software updates.
- Achieve sales targets and develop the assigned sales territory.
- Present the company and software portfolio to decision-makers.
Requirements
- Completed business administration degree or commercial apprenticeship (e.g., tax assistant).
- Several years of experience in a comparable role within the software industry or a related field.
- Ability to work intensively and long-term with customers, building sustainable and reliable business relationships.
- Proficiency in using social media channels and leveraging networks effectively.
- Willingness to travel regularly to meet with customers and prospects.
- Team player with a high sense of responsibility.
- Ability to work independently, methodically, and pragmatically.
Skills
- Customer Relationship Management
- Needs Analysis
- Sales
- Consulting
- Upselling
- Social Media Marketing
- Networking
- Presentation Skills
Location
- Ludwigsburg, Germany
- Remote work possible (up to 20 days/year abroad)
- Onsite interviews may be required
Work Type
- Full-time
- Permanent
- Hybrid (flexible working hours, mobile work days)
- International remote work
Experience Level
- Several years of experience
Education Level
- Business administration degree
- Commercial apprenticeship
Benefits
- Permanent employment contract
- Company pension plan with personal advice
- 30 days of vacation
- Flexible working hours
- Mobile work options
- Up to 20 days of international remote work per year
- Structured onboarding
- Learning on the job
- International career options
- Internal and external further training
- Corporate Benefits program (e.g., JobRad, financial and retirement counseling)
- Volunteer Day for social projects
- Modern IT equipment
- Modern workplaces
- Shared desk system
- Free drinks
- Well-connected office buildings
- Employee events
- Employee referral program
About the Company
- Wolters Kluwer has been supporting companies worldwide for over 180 years in making work processes simpler, more efficient, and future-proof.
- Global presence with offices in over 40 countries and customers in over 180 markets.
- Solutions combine deep expertise with innovative technologies, including modern AI functions.
- Over 21,000 employees globally are dedicated to making knowledge usable and rethinking work processes.
- Wolters Kluwer Tax & Accounting Deutschland GmbH, headquartered in Ludwigsburg, is part of the international Wolters Kluwer Group.
- Over 600 employees across 10 locations in Germany develop software solutions like ADDISON, SBS-Software, and AKTE.
- Solutions are used by over 46,000 tax advisory firms and over 1.5 million small and medium-sized enterprises across Europe.
Equal Opportunity
- All candidates are asked to participate in interviews without the assistance of AI tools or external prompts.
- Use of AI-generated responses or third-party support during interviews will be grounds for disqualification.
- Virtual backgrounds should be removed during interviews.
- In-person interviews are part of the hiring process.
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.